Brennan Gass
Chino,California
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Drumline Section Leader
Chino Hills High School Drumline
Chino Hills, California
07.2023 - 04.2024
- Facilitated communication between students and instructors to address concerns and suggestions.
- Evaluated individual and group performance to identify areas for improvement.
- Collaborated with other sections to create cohesive performances and enhance overall quality.
- Mentored junior members to promote skill development and confidence.
Server
Brandon's Jr.
Chino, CA
07.2022 - 09.2024
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Processed orders promptly, minimizing wait times for guests.
- Resolved customer conflicts effectively to maintain a positive dining experience.
- Trained new team members on service standards and company policies.
Barista Shift Lead
Paris Baguette
Chino Hills, California
09.2024 - Current
- Prepare and serve coffee, espresso drinks, blended coffees and teas.
- Greet guests with pleasant smile and superior customer service.
- Train new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Resolve customer complaints or refer them to a manager as needed.
- Arrange merchandise and build eye-catching displays to increase sales.
Education
Associate of Science - Mechanical Engineering
Mt San Antonio College
Walnut, CA12-2027
Skills
- Problem solving
- Customer service
- Team building
- Employee training
- Cleanliness standards
- POS system operation
- Cash handling proficiency
- Communication skills
Accomplishments
Outstanding Member 2023-2024, Chino Hills High School Instrumental Department, Battery
Timeline
Barista Shift Lead
Paris Baguette
09.2024 - Current
Drumline Section Leader
Chino Hills High School Drumline
07.2023 - 04.2024
Server
Brandon's Jr.
07.2022 - 09.2024
Associate of Science - Mechanical Engineering
Mt San Antonio College