Brennan Hafer
Troy
Summary
Results-driven professional with progressive experience across customer service, operations, and automotive technical roles, advancing into a software position supporting Ford Motor Company and Bosch. Proven ability to grow within organizations by demonstrating strong problem-solving skills, adaptability, and a consistent focus on performance and results. Background includes leadership experience managing teams, standardizing processes to improve efficiency and cost control, and supporting high-volume operations. Currently specializes in reducing warranty costs by implementing software-based vehicle repair solutions, providing technical guidance to dealership technicians across North America, and ensuring cost-effective repair decisions. Recognized for strong communication, leadership, and the ability to bridge technical and operational needs in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
L2 Software Specialist
Bosch/Ford Motor Company
08.2023 - Current
- Leads cost-avoidance efforts by implementing software-driven repair strategies that reduce warranty spend and eliminate unnecessary component replacements across North America.
- Evaluated vehicle failures and determined efficient resolution paths, ensuring technical accuracy while managing cost impact.
- Serves as a key technical resource for Ford and Lincoln dealership technicians, delivering guidance that enhances repair quality and operational efficiency.
- Holds approval authority for module replacements, ensuring alignment with cost-control objectives.
- Leveraged enterprise systems (PTS, ECAT, CVBOP, GIVIS) to support diagnostics and validate repairs, fostering consistent and scalable service outcomes.
Labor Time Coordinator
General Motors
01.2022 - 08.2023
- Drove cost efficiency and service standardization across General Motors dealership networks by developing and maintaining accurate labor time standards for vehicle maintenance and repair operations.
- Analyzed repair procedures and technician workflows to calculate precise labor times, enhancing consistency and fairness across high-volume service environments.
- Standardized labor expectations, contributing to improved dealership productivity and minimizing warranty and service cost discrepancies.
- Collaborated with cross-functional teams to validate labor data and optimize service processes, supporting data-driven decision-making across national operations.
Department Manager
The Sharper Image
Novi
10.2019 - 01.2022
- Led a high-performing team of 30+ employees at The Sharper Image, driving operational efficiency and service excellence across phone, email, and chat support channels.
- Ensured quality and consistency of outbound customer communications, aligning with brand standards and enhancing customer satisfaction.
- Delivered ongoing coaching, performance feedback, and development support to improve team productivity, engagement, and service quality.
- Coached team members, provided performance feedback, and supported development to elevate team productivity and service quality.
- Coordinated team scheduling and led regular meetings to align priorities, share updates, and sustain operational consistency in a fast-paced environment.
Crew Member
McDonald's
Fenton
09.2015 - 10.2019
- Worked in a fast-paced environment at McDonald's handling customer orders, food prep, and general restaurant operations.
- Ensured cleanliness of dining and kitchen areas, supporting a welcoming environment for customers.
- Supported daily operations by collaborating with team to deliver quick and accurate service.
Warehouse Shipping and Receiving Associate
Kaleidescape Inc
Sunnyvale
04.2015 - 10.2015
- Coordinated incoming and outgoing shipments, receiving and inspecting items to ensure quality and organizing inventory for easy access.
- Handled incoming and outgoing shipments, including receiving, inspecting, and organizing inventory.
- Maintained accurate inventory records while organizing warehouse layout to enhance operational efficiency.
- Collaborated with team members to streamline daily operations and facilitate efficient shipping and receiving processes.
Education
Associate's Degree - Automotive Science
Baker College of Clinton Township
Clinton Township, MISkills
- Software Maintenance
- Technical Support
- Blueprint Reading
- Electrical systems knowledge
- Automotive repair
- Service Technician Experience
- Labor Cost Analysis
- Management
- Project management
- Team leadership
- Inventory Control
- Pricing
- Blueprint Reading
- Microsoft Office
- Microsoft Office proficiency
- Microsoft Word
- Conflict management
- Customer service
- Customer service
Certification
- ASE Certifications, I have multiple ASE certifications and am currently working on obtaining more.
- Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
Authorized to work in the US for any employer
Timeline
L2 Software Specialist
Bosch/Ford Motor Company
08.2023 - Current
Labor Time Coordinator
General Motors
01.2022 - 08.2023
Department Manager
The Sharper Image
10.2019 - 01.2022
Crew Member
McDonald's
09.2015 - 10.2019
Warehouse Shipping and Receiving Associate
Kaleidescape Inc
04.2015 - 10.2015
Associate's Degree - Automotive Science
Baker College of Clinton Township