Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brennan M Haynes

Imperial,MO

Summary

I am a dedicated and adaptable professional, with a proactive attitude, and the ability to learn quickly. A strong work ethic and effective communication skills have made me a results-driven parts specialist with relevant experience in customer service and product knowledge. I am eager to contribute to a dynamic team and support the company's goals. My dedication to providing top-notch service has made significant positive impacts on sales numbers and customer satisfaction levels.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Parts Front/Back counter salesman

Truck Centers Incorporated
St. Louis, MO
04.2017 - Current
  • Taking care of customers and technicians, supplying parts in a timely manner to keep customers on the road with maximum uptime.
  • Organize daily deliveries and pick ups across service area for the parts and service department.
  • Contribute to accurate inventory records by properly documenting each sale and completing regular cycle counts.
  • Maintained logs and accounts with sales, backorders, and payments and more
  • Maintained knowledge of current promotions and store events.
  • Offered suggestions to maximize customer satisfaction.
  • Handled multiple tasks simultaneously while maintaining quality standards.
  • Resolved customer complaints in a timely manner.
  • Processed returns, exchanges, refunds, and warranty promptly.
  • Trained new employees on counter sales operations.

Shipping Receiving/Parts Department

Truck Centers Incorporated
St. Louis, MO
06.2015 - 04.2017
  • Receive incoming orders, verify bill of lading, packing lists for order accuracy.
  • Print and verify receiving and shipping report.
  • Unpack and stock all parts, Handle parts orders and customer service.
  • Verify customer orders are in stock, Research inventory discrepancies, provide customer service to order entry.
  • Initiate and print UPS labels for shipment and handle returns and credits.
  • Experience with driving a delivery truck to deliver orders along Highway 44 St. Louis to Sullivan.
  • Trained new employees on company policies and standard operating procedures related to shipping and receiving
  • Worked collaboratively with other departments such as sales, shipping and receiving to ensure customer satisfaction.
  • Collaborated with team members to improve processes related to shipping and receiving operations.

Manager, Production

Maximum Vapors
High Ridge, MO
09.2013 - 06.2015
  • Managed 5 employees and monitored their production on various manufacturing positions such as mixing the juice for bottling, bottling and labeling the juice, and building internal components for vapor box assemblies.
  • Formulated nicotine e-juice
  • Quality control testing prior to shipment.
  • shipped various products all over the United States.
  • Worked various shows set up and tear down of large equipment for palletizing and shipment.

Assistant Manager, Kitchen

Ginny’s Frozen Custard and Kitchen
Barnhart, MO
05.2012 - 09.2013
  • Work with the employees to prepare food and cover all areas of the kitchen.
  • Customer Service, order entry, cash register experience, cleaning, mopping, and stocking of supplies.
  • Provided leadership during times of organizational change or crisis situations.
  • Established processes to ensure efficient workflow throughout the organization.

Swimming and lifesaving merit badge counselor- for Aquatics

S-F Scout Ranch
Knob Lick, MO
06.2011 - 08.2011
  • Manage and maintain area for current and future scouts.
  • Developed lesson plans based on student's skill level and interests.
  • Maintained records of class attendance, progress and evaluation.
  • Conducted assessments to evaluate student's abilities and progress.
  • Provided individualized coaching to help students reach their goals.
  • Ensured a safe environment by monitoring pool activity and enforcing safety regulations.

Education

General Diploma -

Seckman High School
Imperial, MO
05.2013

Skills

  • Parts specialist technical knowledge
  • Vendor management
  • Customer service
  • Teamwork and leadership
  • Inventory management
  • High attention to detail
  • Decision making
  • Computer proficiency
  • Fast adaptable learner
  • Team player
  • Ambition
  • Communication

Accomplishments

  • Life Scout - Boy Scouts of America
  • NYLT- National Youth Leadership Training
  • Member of Order of Arrow - Brotherhood

Certification

  • Elite support expert level certification
  • Elite support CMT (change management team) certification
  • Elite support CIC (Continuous improvement coordinator) certification
  • Muncie power products PTO certification
  • Muncie power product & application school certification
  • Forklift operation Certified
  • First Responder & AED Certified

Timeline

Parts Front/Back counter salesman

Truck Centers Incorporated
04.2017 - Current

Shipping Receiving/Parts Department

Truck Centers Incorporated
06.2015 - 04.2017

Manager, Production

Maximum Vapors
09.2013 - 06.2015

Assistant Manager, Kitchen

Ginny’s Frozen Custard and Kitchen
05.2012 - 09.2013

Swimming and lifesaving merit badge counselor- for Aquatics

S-F Scout Ranch
06.2011 - 08.2011

General Diploma -

Seckman High School

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