Hostess
BackRoom Steak House
07.2023 - Current
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers by keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
- Operated Open Table system to seat, assign and monitor tables.
- Answered over 50 customer calls daily.
- Seated between 150-250 guests per shift.
