Brennan Reilly
Overview
10
10
years of professional experience
Work History
Tax Compliance Rep1
New York State Department of Labor
09.2023 - 08.2024
- Responsibilities: Assist employers with issues pertaining to UI contributions and filings, take check by phone payments, process checks, assist the support unit with mailing and returning warrants, issue levies
Senior Employment Security Clerk
New York State Department of Labor
09.2020 - 09.2023
- Responsibilities: Assist claimants with completing UI claims, answer questions, address benefit issues, provide excellent customer service, trusted to work effectively in a remote setting
Wafer Fab Technician, Global Foundries Fab8, Malta
Acara Solutions
04.2017 - 11.2019
- Administered tool qualifications, addressed qualification failures, and followed procedures ensuring production continuity. Trained new employees.
Customer Service Representative, New York State of Health
Maximus
02.2017 - 04.2017
- Responsibilities: Assist customers enrolling in New York State of Health marketplace, educate customers on health plans, utilize multiple software platforms to assist customers and answer any questions accurately
Star Reservationist
CDTA
10.2014 - 12.2016
- Responsibilities: Accurately input reservations while providing a positive client experience assist clients with trip planning, answer customer service calls, respond to client emails, train new employees
Education
State University of New York at Buffalo
Guilderland High School
Skills
- Strong attention to detail
- Effective communication
- Deadline oriented approach
- Problem solving prowess
- Microsoft office suite proficiency
- Customer service
- Active listening
- Data entry skills
Timeline
Tax Compliance Rep1
New York State Department of Labor
09.2023 - 08.2024
Senior Employment Security Clerk
New York State Department of Labor
09.2020 - 09.2023
Wafer Fab Technician, Global Foundries Fab8, Malta
Acara Solutions
04.2017 - 11.2019
Customer Service Representative, New York State of Health
Maximus
02.2017 - 04.2017
Star Reservationist
CDTA
10.2014 - 12.2016
State University of New York at Buffalo
Guilderland High School
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