Responsibilities: Assist employers with issues pertaining to UI contributions and filings, take check by phone payments, process checks, assist the support unit with mailing and returning warrants, issue levies
Senior Employment Security Clerk
New York State Department of Labor
09.2020 - 09.2023
Responsibilities: Assist claimants with completing UI claims, answer questions, address benefit issues, provide excellent customer service, trusted to work effectively in a remote setting
Wafer Fab Technician, Global Foundries Fab8, Malta
Acara Solutions
04.2017 - 11.2019
Administered tool qualifications, addressed qualification failures, and followed procedures ensuring production continuity. Trained new employees.
Customer Service Representative, New York State of Health
Maximus
02.2017 - 04.2017
Responsibilities: Assist customers enrolling in New York State of Health marketplace, educate customers on health plans, utilize multiple software platforms to assist customers and answer any questions accurately
Star Reservationist
CDTA
10.2014 - 12.2016
Responsibilities: Accurately input reservations while providing a positive client experience assist clients with trip planning, answer customer service calls, respond to client emails, train new employees
Education
State University of New York at Buffalo
Guilderland High School
Skills
Strong attention to detail
Effective communication
Deadline oriented approach
Problem solving prowess
Microsoft office suite proficiency
Customer service
Active listening
Data entry skills
Timeline
Tax Compliance Rep1
New York State Department of Labor
09.2023 - 08.2024
Senior Employment Security Clerk
New York State Department of Labor
09.2020 - 09.2023
Wafer Fab Technician, Global Foundries Fab8, Malta
Acara Solutions
04.2017 - 11.2019
Customer Service Representative, New York State of Health
Senior Tax Associate-Property Tax Compliance (Returns Preparation) at RYAN LLCSenior Tax Associate-Property Tax Compliance (Returns Preparation) at RYAN LLC