Charismatic and person-oriented professional with several years of customer service and mental health experience.
Provided exceptional customer service, addressed and resolved customer concerns or complaints professionally, and educated new and existing servers on store policy and effective sales strategies
Provided exceptional customer service, addressed and resolved customer concerns or complaints professionally, and educated new and existing servers on store policy and effective sales strategies
Led and motivated a team of employees; fostering a positive work environment, promoting teamwork to achieve business objectives, and ensuring effective selling strategies were implemented
Designed and facilitated engaging and inclusive recreational activities tailored to meet the unique needs and preferences of each resident, promoting physical, mental, and emotional well-being; documenting participation and progress
Implemented individualized treatment plans under the supervision of a Board Certified Behavior Analyst (BCBA), providing direct behavioral therapy to children on the autism spectrum
Took primary responsibility for maintaining a safe, therapeutic environment in an assigned dorm and ensuring that the patients’ physical, emotional, and medical needs were met
Actively engaging with customers to promote and upsell products, driving sales, and achieving individual and team sales targets
Handle room reservations for luxury-end properties (i.e
The Ritz Carlton) and respond to guest inquiries for special arrangements and services, all while maintaining Forbes Five-Star quality service