Brennan Shea
North Richland Hills,TX
Summary
Dynamic customer service professional with over three years of experience, recognized for strong problem-solving abilities and exceptional communication skills. Committed to fostering team success and driving positive outcomes through a proactive approach to challenges. Dedicated and enthusiastic, embracing new opportunities that align with organizational goals. Quick learner adept at adapting and contributing effectively in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Event Associate Rigger
Encore Global LLC
Dallas, TX
12.2025 - Current
- Shadow experienced Riggers in a ballroom setting.
- Assemble truss rig accordingly to the provided show plot.
- Inspect safety on all audio/video/lighting fixtures attached to truss.
- Evenly raise/lower entire truss rig to client’s satisfaction.
- Monitor working load limits of truss rig.
- Observe and express safety concerns during setup/strike with Lead Rigger.
Event Technical Lead/Floor Coordinator
Encore Global LLC
Dallas, TX
04.2025 - 12.2025
- Act as point-of-contact for the hotel, clients, internal and external labor.
- Coordinate labor appropriately to finish all current and upcoming production sets/strikes.
- Communicate daily responsibilities with evening crew.
- Expedite audio/video concerns to higher management when necessary.
- Perform same duties as A/V Technician.
Event A/V Technician
Encore Global LLC
Dallas, TX
06.2023 - 04.2025
- Load and unload any incoming/outgoing equipment.
- Collaborate with a team of 2-35 Technicians to setup all purchased audio/video/lighting gear in multiple rooms of various sizes.
- Troubleshoot all potential technical issues in a timely manner insuring the continuation of client’s event.
- Meet with and continually check-in with client to insure a satisfactory experience through the duration of their event.
- Take down all audio/video/lighting gear after the completion of a show.
- Reorganize and clean storage room.
Education
B.A. - Media Arts
University of North Texas
Denton, TX08.2020
Skills
- Effective time management
- Proficient in organization
- Detail oriented
- Responsibility
- Accountability
- Punctuality
- Communication
- Patience
- Troubleshooting
- Customer service
- Polite demeanor
- Adaptability and flexibility
Timeline
Event Associate Rigger
Encore Global LLC
12.2025 - Current
Event Technical Lead/Floor Coordinator
Encore Global LLC
04.2025 - 12.2025
Event A/V Technician
Encore Global LLC
06.2023 - 04.2025
B.A. - Media Arts
University of North Texas