BRENNAN STAPLETON
Arvada,CO
Summary
Driven SHRM-CP HR professional with a strong foundation in customer service and HR fundamentals, recognized for building relationships, and supporting multi-site teams. With a goal of joining the Riot Platform team to contribute immediately and grow into a People Partner role by strengthening culture, improving communication, and elevating the employee experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
People Operations Manager
Griffith Centers
Northglenn, Colorado
08.2025 - Current
- Demonstrated a strong safety and compliance mindset by managing high-regulation workflows that required precise documentation, strict procedural adherence, and thorough risk mitigation.
- Delivered clear, concise communication across teams and leadership levels, ensuring alignment, reducing errors, and supporting collaborative decision-making.
- Maintained calm, professional judgment under pressure, managing urgent employee issues, sensitive investigations, and time.
- Led process and system improvements by developing SOPs, optimizing workflows, and implementing structured processes that increased efficiency, consistency, and safety.
- Supported team leadership and collaboration through coaching managers, guiding staff, and fostering a cooperative, solutions-focused culture.
- Delivered customer- and service-oriented support through empathetic communication, reliable follow-through, and a people-first approach.
People Operations Specialist II
Griffith Centers
Northglenn, CO
09.2024 - 08.2025
- Ensured accuracy and operational integrity by optimizing the HRIS system, strengthening data reliability, and maintaining meticulous records.
- Executed biweekly payroll with zero errors, demonstrating strong procedural discipline, consistency, and the ability to follow structured workflows.
- Served as the primary point of contact for employee benefits, delivering clear, empathetic communication, and dependable support, mirroring the customer service.
- Drafted, reviewed, and updated organizational policies, procedures, and communications.
People Operations Specialist
Griffith Centers
Northglenn, CO
10.2023 - 09.2024
- Oversaw recruitment efforts to attract diverse talent for various positions
- Successfully passed four state audits and one accreditation review by following all compliance requirements outlined by multiple agencies, and keeping accurate employee records.
- Created a welcoming onboarding experience through tailored orientation programs, emphasizing attention to detail, and fostering a supportive atmosphere for new employee integration.
- Supported employee engagement initiatives to foster a positive work environment.
- Executed comprehensive onboarding and offboarding processes, ensuring smooth transitions.
- Coordinated recruitment activities such as job postings, interviews, offers and background checks.
General Manager
Pro Tech RV
Colorado Springs
06.2013 - 04.2023
- Opened 3 locations executing all recruitment, training, and ongoing support.
- Supported project management and customer relationships. Resolved customer service and workmanship complaints.
- Established customer service standards, and coached employees to enhance client satisfaction, resulting in a clientele of 93% repeat customers.
- Bi-weekly payroll, benefits administration, AP, PNL, budget, state/federal documentation, conflict resolution, scheduling.
- Created and maintained the company handbook, policies, and procedures.
- Employee relations and planning team events with 100% attendance and an average retention rate of 89%.
- Continually grew gross revenue, year after year.
Education
Bachelors - Organizational Leadership w/ an emphasis in Human Resource Management and Organizational Development
Colorado State University
Colorado05.2024
Women's Community Leadership Initiative -
Leadership Pikes Peak
Colorado Springs01.2021
Skills
- High accountability and professionalism
- Effective communication
- Leadership and coaching
- Contributing to impactful cultures
- Strong relationship building and customer service focus
Certification
Society of Human Resources Management Certified Professional, 2025
First-Class Airman Medical Certificate
Volunteer Experience
- Griffith Centers Gala, 2023, 2024
- SHRM Inclusion Conference, 2024
- Wings Over the Rockies volunteer
- Member of Women in Aviation
Timeline
People Operations Manager
Griffith Centers
08.2025 - Current
People Operations Specialist II
Griffith Centers
09.2024 - 08.2025
People Operations Specialist
Griffith Centers
10.2023 - 09.2024
General Manager
Pro Tech RV
06.2013 - 04.2023
Bachelors - Organizational Leadership w/ an emphasis in Human Resource Management and Organizational Development
Colorado State University
Women's Community Leadership Initiative -
Leadership Pikes Peak