Brennan Tunnell
Kihei,HI
Summary
Motivated and dependable IT Manager currently looking for a suitable position with a reputable and forward-looking company. Offering 12 years of comprehensive experience in supporting network communications and server management. Areas of expertise include employee based issue resolution and property wide system management. Proficiency in active directory and virtual environments.
Overview
11
11
years of professional experience
Work History
IT Manager
Coraltree Residences Hawaii
02.2021 - 03.2024
- Client support both in person, by phone and remote utilizing remote connection software
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Coordinated IT operations activities to deliver smooth flow of daily business needs
- Eight user locations on three islands
- Security scanning, patching training, and compliance assurance
- Transition of all servers into virtual structure
- Supported company through two ownership changes
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Interacted and negotiated with vendors, suppliers and contractors to secure products and services.
IT Manager
Newberry Technologies
08.2019 - 01.2021
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Contributed to successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within organization's IT landscape.
IT Manager
Liaison Capitol Hill
06.2016 - 03.2019
- Four different ownership groups and three Management Companies
- Planned overhaul of older infrastructure, cable replacement, equipment update/replacement
- Coordinated with contractors and installers for both properties
- Problem solving and integration of new and different systems
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Manager
Hotel Revival
06.2016 - 03.2019
- Four different ownership groups and three Management Companies
- Designed IT infrastructure for new property
- Phones, PCs, servers, lighting, music and camera systems
- Planned overhaul of older infrastructure, cable replacement, equipment update/replacement
- Coordinated with contractors and installers for both properties
- Worked with vendors to create and manage custom WiFi infrastructure
- New servers and network infrastructure
- Active Directory creation, expansion and upkeep
- Integration with different restaurants and payment systems
- Expansion of duties from previous property.
IT Manager
Inn and Spa at Loretto
11.2012 - 06.2016
- User training and assistance in various applications
- Updated software versions with patches and new installations to close security loopholes and protect users
- Installed software updates and vulnerability patches on Windows 2008-2016 servers to prevent possible threats from penetrating networks
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Set up and configured new employee work stations, including all hardware, software and peripheral devices.
Skills
- Network configuration and support
- Active Directory
- Patch management
- Quick learner
- Resolution-oriented
- Dependable and reliable
- Information confidentiality
- Problem-Solving
- User Support
- Technical Troubleshooting
Personal Information
Title: Productive IT Specialist
Awards
- Destination Hotels, 2014, Transition Award
- Destination Hotels, 2014, Most Improved Internal Audit
- Two Roads Hospitality, 2016, Highest Internal Audit
Timeline
IT Manager
Coraltree Residences Hawaii
02.2021 - 03.2024
IT Manager
Newberry Technologies
08.2019 - 01.2021
IT Manager
Liaison Capitol Hill
06.2016 - 03.2019
IT Manager
Hotel Revival
06.2016 - 03.2019
IT Manager
Inn and Spa at Loretto
11.2012 - 06.2016
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