Melissa Kirk
Buford ,GA
Summary
Driven Pharmacy Technician with almost 4 years of experience and success in working within fast-paced retail pharmacy setting. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CPhT Pharmacy Technician
Publix Pharmacy
10.2020 - 05.2024
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent sales.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Private Nanny
Williams Family
09.2017 - 10.2020
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Helped children complete homework and special assignments daily to support academic performance.
- Safely transported children to range of extracurricular activities, including soccer.
- Facilitated safe, caring and warm environment for two children between ages of 12 -9 years old to stimulate development.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Grill Team Crew Member
Chicopee Woods Golf Course
08.2016 - 04.2018
- Cooked all food to order ensuring adherence to company quality standards
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Cleaned grills and other kitchen tools and areas.
- Supported other kitchen team members when needed.
- Maintained cleanliness and organization of all line workstations.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Monitored kitchen productivity and assessed overall efficiency.
- Reviewed quality standards and ensured continuous application throughout the kitchen environment.
- Unloaded food truck and beer orders and put them away weekly.
Lead Teacher
Ninth District Opportunities
07.2015 - 11.2015
- Promoted good behaviors by using the positive reinforcement method.
- Maintained daily records of children’s individual activities, behaviors, meals and naps.
- Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
- Maintained a safe, child-friendly play environment with access to outdoor activities.
- Incorporated music, art and theater into lesson planning.
- Developed professional relationships with parents, teachers, directors and therapists.
- Worked closely with the site director, family care workers, classroom teaching team and other specialists.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
Gym Connextion After School Teacher
Gynastix Training Center
10.2014 - 05.2015
- Promoted good behaviors by using the positive reinforcement method.
- Tutored children individually and in small groups to help them with difficult subjects.
- Taught after-school and summer enrichment programs.
- Mentored and counseled students with adjustment and academic problems.
- Took appropriate disciplinary measures when students misbehaved.
Georgia Pre-K Lead Teacher
Childcare Network
04.2013 - 05.2014
- Promoted good behaviors by using the positive reinforcement method.
- Maintained daily records of children’s individual activities.
- Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
- Distributed quarterly educational assessments.
- Maintained a child-friendly environment with access to outdoor activities.
- Incorporated music, art and theater into lesson planning.
- Helped children reach milestones in the area of self-care.
- Developed professional relationships with parents, teachers, directors and therapists.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
Education
Bachelor of Science - Elementary Education
Blue Mountain College
Blue Mountian, MS2012
High School Diploma -
Columbia Christian School
West Columbia, TX1996
Skills
- GA Teaching credentials
- Effective Listening
- Great Organizing Skills
- Medication Dispensing
- Prescription Filling
- Workflow Optimization
- Order Verification
- Supply Restocking
- Insurance Verification
- Insurance Billing
- Drug utilization review
- HIPAA
- Stocking shelves
- Customer Service
- Prescription Filling and Labeling
- Processing payments
- Receiving incoming supplies
- Interpreting and Processing Medication Orders
- Problem-solving skills
Certification
CPhT Certified Pharmacy Technician Certificate # 30235830
Georgia Educator Certificate # 1211490 (Early Childhood Education K-5)
Georgia Special Education Endorsement General Curriculum (P-12)
State of Mississippi Class A License # 228044 (Elementary Education K-6)
(Mathmatics & Social Studies 7-12 Endorsement)
Timeline
CPhT Pharmacy Technician
Publix Pharmacy
10.2020 - 05.2024
Private Nanny
Williams Family
09.2017 - 10.2020
Grill Team Crew Member
Chicopee Woods Golf Course
08.2016 - 04.2018
Lead Teacher
Ninth District Opportunities
07.2015 - 11.2015
Gym Connextion After School Teacher
Gynastix Training Center
10.2014 - 05.2015
Georgia Pre-K Lead Teacher
Childcare Network
04.2013 - 05.2014
Bachelor of Science - Elementary Education
Blue Mountain College
High School Diploma -
Columbia Christian School