Summary
Work History
Education
Skills
References
Languages
Timeline
Generic
Brennda Ruiz

Brennda Ruiz

Louisville,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Metro Pcs & Boost Mobile
  • During the Time I worked at Boost Mobile and Metro Pcs store, I successfully fulfilled the role of managing inventory, maintaining cleanliness, and overseeing various store operations for a period of year and couple of months
  • Additionally, I took the lead in providing exceptional customer service by handling tasks such as managing customers' monthly bills and facilitating phone upgrades
  • Moreover, I efficiently resolved customers' phone issues and ensured their satisfaction
  • Furthermore, I also handled responsibilities related to UPS dropoff zone and Uhaul rentals, where I meticulously verified customer identifications and ensured the cleanliness of trucks while ensuring timely package pickups.

Restaurant
  • During my time as a hostess, I was responsible for coordinating customer reservations and ensuring timely service, all while prioritizing customer satisfaction
  • Although I enjoyed the role, I struggled with the lack of a structured schedule that would have allowed me to excel and effectively manage my responsibilities.

Gas station
  • I was employed at this establishment for a few months
  • I conducted cash drawer audits at the start and end of each shift, ensuring accuracy
  • I upheld a safe and tidy work environment by following protocols, guidelines, and regulations, Moreover, I efficiently restocked inventory to ensure smooth operations.

Pawn shop
  • During my time at this establishment, my daily responsibilities involved negotiating with customers to ensure both profitability and customer satisfaction
  • This entailed bringing in a substantial number of merchandise, pricing them accordingly, and making them available for sale
  • Additionally, I would provide loans to customers in need
  • Managing customer accounts and reminding them of due dates and expirations was also part of my role
  • Admittedly, the workload could become overwhelming at times
  • Given our close collaboration with the police, we would submit a daily report to them, as we often dealt with customers attempting to sell stolen merchandise
  • However, contrary to popular belief, incidents involving stolen items were not as frequent as one might think
  • Despite encountering a robbery that left me feeling unsafe, I genuinely enjoyed this job
  • Unfortunately, I had to discontinue my employment there due to the lingering sense of insecurity.

Smoke shop/Excess Telecom
  • My role encompasses overseeing the day-to-day functioning of the store, guaranteeing smooth operations and financial success
  • In addition to training and supervising the staff, I am also responsible for providing exceptional customer service and achieving sales and financial targets
  • This includes managing inventory, ordering and pricing merchandise, maintaining displays, and upholding cleanliness standards
  • Moreover, actively promote products to enhance sales volume and strive to foster positive relationships with both customers and employees
  • From 9am - 11am After leaving the store,from 11am - 7pm I proceed to set up a tent where I patiently await customers
  • My role involves accessing government benefits, such as food stamps or health insurance
  • I apply them and process their personal information, ensuring that they meet the necessary criteria for eligibility
  • Additionally, I am responsible for configuring phones and tablets, ensuring that everything is in optimal condition for their government assistance applications.

Education

GED -

Online Ged
01-2025

Skills

  • Great communications
  • Ability to deal with situations as they arise
  • Cash management
  • Fundamental business principles
  • Ability to provide excellent customer service
  • Ability to learn quick
  • Friendly and positive attitude
  • Excellent Communication

References

References available upon request.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Metro Pcs & Boost Mobile

Restaurant

Gas station

Pawn shop

Smoke shop/Excess Telecom

GED -

Online Ged

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Brennda Ruiz