Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring a wealth of knowledge, community ties and a willingness to grow with an agency developed over a 6-year career within the non-profit leadership space to a growth-oriented role.
Overview
6
6
years of professional experience
Work History
Program Developer & Faculty Member
Racebrook Consulting
04.2024 - Current
Collaborated with cross-functional teams for seamless project delivery, resulting in improved efficiency and reduced development time.
Improved overall system performance by conducting comprehensive code reviews and optimization techniques.
Established clear documentation procedures for all developed programs, making future updates more efficient.
Designing customized program modules tailored to client specifications, increasing usability and effectiveness.
Streamlined communication channels between departments by implementing effective collaboration tools within program development projects.
Training Program Coordinator
Advancing Connecticut Together
07.2023 - Current
Develop and implement a comprehensive training programs, resulting in a 20% increase in employee productivity and satisfaction
Collaborate with cross-functional teams to identify training needs, design content, and deliver training sessions, ensuring alignment with organizational goals and objectives
Create and maintained training materials, including manuals, presentations, and employee feedback surveys, utilizing multimedia tools and technologies
Conduct needs assessments and evaluations to measure training effectiveness, gathering feedback from participants and stakeholders to continuously improve program quality
Develop and implement comprehensive training programs, ensuring alignment with organizational goals and objectives
Facilitate training sessions and workshops, utilizing effective instructional techniques to engage participants and promote knowledge retention
Collaborate with subject matter experts to design and update training materials, incorporating industry best practices and incorporating feedback from participants
Monitor and evaluate training program effectiveness through participant feedback and performance metrics, making data-driven recommendations for continuous improvement.
Increased trainee satisfaction through continuous improvement initiatives, addressing feedback and adjusting program components as needed.
Leveraged technology platforms to streamline administrative processes, including the creation of a centralized database for tracking and managing all aspects of employee training records.
Housing Inventory Chart & Point in Time Quality Coordinator
Advancing Connecticut Together
07.2021 - 07.2023
Build and maintain relationships with regional coordinators, housing providers, case managers, and coordinated access networks including provision of technical assistance as needed
Facilitate bi-weekly meetings using continuous quality improvement principles
Monitor contract management and HIC-PIT implementation and results
Implement volunteer recruitment, training & coordination
Create and maintain web-based repository with coordination with communications director
Collaborate with HIC-PIT team to determine unsheltered sampling methodology and processing data
Document best practices and challenges on unsheltered PIT process.
Rapid Rehousing Coordinator
Advancing Connecticut Together
02.2020 - 07.2021
Build and maintain relationships with housing and domestic violence service providers, case managers, and coordinated access networks
Confirm housing inspections
Ensure rent reasonableness for all RRH housing units
Log incoming requests into appropriate database
Determine client eligibility for program
Prepare application status updates and email to case manager
Track applications using appropriate database
Send case manager final approval letter and copy of check
Enter relevant data into HMIS and/or other electronic database(s)
Maintain updated client files and electronic filing system
Mail checks to appropriate vendor
Perform monthly reconciliation of databases and referrals against applications
Update state case manager database and email distribution list
Distribute relevant forms to case managers who inquire by phone or mail
Prepare reports as necessary
Update fund policies and procedures as needed
Collaborate with and provide technical assistance to applying agencies.
Membership Sales and Engagement Coordinator
Wilson-Grey YMCA
08.2018 - 02.2020
Develop and execute strategies to attract new members, retain existing members, and promote engagement within the facility
Develop and implement membership campaigns
Provide excellent customer service to members
Coordinate events and activities
Manage membership databases
Manage a team of 15 staff members
Cultivate relationships with existing and potential community partners.
Education
General Studies -
East Hartford High School
06.2006
Skills
Client Communication
System Architecture Design
Cybersecurity Practices
Performance Optimization
Data Analysis
Integrity and Honesty
Client Relationships
Team Leadership & Development
Attention to Detail
Problem-Solving
Strategic Planning
Stage presence
Timeline
Program Developer & Faculty Member
Racebrook Consulting
04.2024 - Current
Training Program Coordinator
Advancing Connecticut Together
07.2023 - Current
Housing Inventory Chart & Point in Time Quality Coordinator