Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brennen Contreras

Los Angeles,California

Summary

With nearly 2 years of experience at The Real Real, I have proven myself as a reliable and valuable asset to the company. Working in inventory operations has taught me the importance of acting quickly and efficiently to resolve potential issues. I consistently maintained a 100% month-over-month SLA for shipped orders. Additionally, I prioritized maintaining a clean and well-stocked back-of-house area and successfully solved order-level and logistical problems during the shipment and ordering process. My time at Nordstrom further enhanced my knowledge of shipments and orders as I handled a high volume of orders during holiday and midsummer sale seasons. My natural adaptability allowed me to thrive in this dynamic environment, constantly inspiring me to do more and effectively solve any issues that arose.

Overview

8
8
years of professional experience

Work History

Inventory Operations Manager

The Real Real
11.2022 - Current
  • Conducted regular inventory audits to maintain data integrity and inform purchasing decisions accurately.
  • Collaborated cross-functionally with sales and marketing teams to ensure product availability aligned with promotional activities.
  • Accuracy in hitting a 100% SLA month over month for over a year.
  • Properly packaged and gift wrapped according to company standards regarding VIP customers.

Logistics Processor

Nordstrom
01.2021 - 10.2022
  • Daily job duties include shipping & handling, processing expedited orders for sales floor employees and locating missing or mis-shipped orders
  • Answer phone calls regarding orders and offering timeframes and any logistical information on a customer’s order.

Bookkeeping

Homegoods
01.2020 - 01.2021
  • Keeping records and making sure all sales transactions were accounted for on the daily, while also correcting any mistakes in the necessary computer program
  • Inputting the correct dollar amounts were crucial in being careful not to offset any recorded balances, such as card and cash transactions from the previous day
  • A very high attention to detail was needed in order to execute the job correctly.

Shoes Associate

Nordstrom
01.2018 - 01.2020
  • Selling and providing knowledge about product in both front and back of house.
  • Meeting sales goals and gaining a sense of camaraderie within a selling team.

Customer Service Representative

Alorica
01.2017 - 01.2018
  • My first customer service job I handled Inbound calls from Verizon customers regarding their bill and services
  • Being responsive while also taking care of the customer in a timely manner was crucial to the job, I would answer calls anywhere between 25-50 calls per day
  • Multitasking was also key to performing and excelling at the job under a stressful call with a customer.

Education

Arts & Humanities -

West Hills College Lemoore
Lemoore, California
12.2017

Skills

  • Attention to detail
  • Punctual
  • Multi-Tasking
  • Flexibility
  • Adaptability
  • Fast Learner

Timeline

Inventory Operations Manager

The Real Real
11.2022 - Current

Logistics Processor

Nordstrom
01.2021 - 10.2022

Bookkeeping

Homegoods
01.2020 - 01.2021

Shoes Associate

Nordstrom
01.2018 - 01.2020

Customer Service Representative

Alorica
01.2017 - 01.2018

Arts & Humanities -

West Hills College Lemoore
Brennen Contreras