Brennen Griscom
Sewell,New Jersey
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Fast-working Freight Handler with 2 years of experience in a distribution center. Committed to quality assurance and efficient work after long hours with knowledge of microsoft and data entry systems.
Overview
9
9
years of professional experience
Work History
Freight Handler
B&H Photo & Electronics Corp.
05.2023 - Current
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Kept up with rate for boxes scanned per hour.
Problem Solver
Walmart DC
08.2021 - 12.2022
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Operated pallet jacks to unload freight containers of varying weight and size.
- Packed items to meet shipping requirements.
- Sorted and organized packages to make deliveries to correct address.
- Operated computer systems to track shipments to improve efficiency and accuracy.
Customer Service Manager
Hobby Lobby
08.2020 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Generated customer satisfaction surveys to analyze results into action plans.
Merchandising Manager/ General Manager in training
Five Below
06.2019 - 08.2020
- Maintained visually appealing and effective displays for entire store
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Providing excellent leadership.
- Monitored stock levels and product sales to determine purchasing needs.
- Managed the overnight truck team 2 days a week.
- Trained new members for my team.
- Built bulk displays for seasonal items.
Part Time Support Lead
Five Below
03.2016 - 06.2019
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Cashier
Five Below
10.2014 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Washington Township High
Sewell, NJ06.2016
Skills
- Strong work ethic
- Freight Processing
- Warehouse Safety
- Time management
- People skills
- Team leadership
- Project Management
- Problem solving
- Training and Mentoring
- Vendor Sourcing
- Order Fulfillment
- Inventory Tracking
Timeline
Freight Handler
B&H Photo & Electronics Corp.
05.2023 - Current
Problem Solver
Walmart DC
08.2021 - 12.2022
Customer Service Manager
Hobby Lobby
08.2020 - 08.2021
Merchandising Manager/ General Manager in training
Five Below
06.2019 - 08.2020
Part Time Support Lead
Five Below
03.2016 - 06.2019
Cashier
Five Below
10.2014 - 01.2016
High School Diploma -
Washington Township High
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