Summary
Overview
Work History
Education
Skills
References
Timeline
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Brennen Jolly

Reno,NV

Summary

Dedicated and results-driven professional with a strong background in customer service, team leadership, and operations management. Experienced in overseeing daily business operations, managing teams, and maintaining high service standards in fast-paced environments. Successfully led a small business, gaining hands-on expertise in staff supervision, customer relations, and process improvement. Skilled at adapting to diverse situations, resolving customer concerns, and fostering a positive team culture. Adept at multitasking and problem-solving, making me well-prepared for hospitality roles that require a customer-first mindset and strong organizational skills.

Overview

4
4
years of professional experience

Work History

Business Owner/Operations Manager

Self-employeed
Carson City, NV
08.2024 - Current
  • Successfully own and manage a car wash business, overseeing a team of 10-15 employees
  • Maintain high customer satisfaction by ensuring quality services and efficient operations
  • Handle hiring, training, and supervising staff to uphold company standards
  • Manage daily operations, including scheduling, inventory management, and process improvements
  • Resolve customer concerns effectively while maintaining a positive business reputation

Content Creator/Social Media

Freelacer
Reno, NV
03.2024 - Current
  • Developed and managed engaging content for various social media platforms, including Instagram, TikTok, and Facebook
  • Built a loyal following by creating entertaining and informative videos and posts
  • Monitored trends and adapted content to align with audience preferences and platform algorithms
  • Analyzed engagement data to refine content strategy and increase audience reach
  • Effectively balanced content creation with other professional responsibilities

Business Management Apprentice

Buggy Bath Carwash
Reno, NV
05.2023 - 07.2024
  • Worked closely with the owner to learn all aspects of managing a business, including employee supervision, customer service, and operational efficiency
  • Gained hands-on experience in managing finances, scheduling, and inventory control
  • Developed leadership skills by assisting with employee training and performance management
  • Learned best practices for maintaining customer satisfaction and ensuring repeat business

Ski and Snowboard Instructor

Gosnow
Grand Hirafu, Japan
12.2022 - 04.2023
  • Ensured the safety of all students during lessons while fostering a fun learning environment
  • Adapted teaching methods to fit individual skill levels and personalities
  • Provided clear and effective information to enhance skill development and confidence
  • Maintained high energy and engagement to maximize student enjoyment and retention

Ski and Snowboard Instructor

Ruapehu Alpine Lifts - Whakapapa Ski Area
Whakapapa
06.2022 - 11.2022
  • Delivered engaging and personalized ski and snowboard lessons to a wide range of skill levels
  • Ensured all students received proper safety instruction and guidance throughout the lesson
  • Adjusted teaching techniques based on weather and mountain conditions
  • Promoted a fun, safe, and supportive learning atmosphere

Landscaper

Dave Mackay
Rotorua, Lake Tarawera
11.2021 - 05.2022
  • Operated landscaping equipment with a focus on safety and efficiency
  • Maintained garden areas, trimmed greenery, and enhanced property aesthetics
  • Cleared debris and reduced hazards to ensure a clean and safe environment
  • Managed regular upkeep of lawns and chlorinated spa pools for property maintenance

Volunteer Firefighter

FENZ
Rotorua, Lake Tarawera
02.2021 - 05.2022
  • Trained regularly to maintain peak physical fitness and readiness
  • Operated fire equipment, including hose lines, nozzles, and pumps during emergency responses
  • Maintained tools, fire vehicles, and station equipment to ensure operational readiness
  • Provided first aid and CPR during emergency situations, ensuring public safety

Education

Ski Level 2 - Ski Instructor

NZSIA
Japan, Niseko
05-2023

Level 1 Ski Instructor -

Ruapehu Alpine Lifts
Whakapapa
06.2021

Snowboard Level 1 - Snowboard Instructor

SBINZ
Japan, Niseko
10-2022

Fire Fighter -

FENZ
Rotorua
02.2021

Level 1, 2 And 3 -

NCEA
Auckland
10.2021

Skills

  • Excellent communication and interpersonal skills
  • Strong leadership and team management abilities
  • Certified First Aid / CPR through Fire & Emergency New Zealand (FENZ)
  • Highly organized with a strong attention to detail
  • Adaptability and quick problem-solving in high-pressure environments
  • Athletic, with great hand-eye coordination and a passion for teaching and helping others

References

  • Available upon request

Timeline

Business Owner/Operations Manager

Self-employeed
08.2024 - Current

Content Creator/Social Media

Freelacer
03.2024 - Current

Business Management Apprentice

Buggy Bath Carwash
05.2023 - 07.2024

Ski and Snowboard Instructor

Gosnow
12.2022 - 04.2023

Ski and Snowboard Instructor

Ruapehu Alpine Lifts - Whakapapa Ski Area
06.2022 - 11.2022

Landscaper

Dave Mackay
11.2021 - 05.2022

Volunteer Firefighter

FENZ
02.2021 - 05.2022

Level 1 Ski Instructor -

Ruapehu Alpine Lifts

Fire Fighter -

FENZ

Level 1, 2 And 3 -

NCEA

Ski Level 2 - Ski Instructor

NZSIA

Snowboard Level 1 - Snowboard Instructor

SBINZ
Brennen Jolly