Brennen McKenna
Boring
Summary
Telecommunications Technician with hands-on experience in fiber installations, network troubleshooting, and customer support. Known for meticulous attention to detail, clear communication, and independent problem-solving. Currently pursuing a Bachelor's in Cybersecurity to build on a strong technical foundation. Committed to advancing secure, innovative network solutions and ensuring operational excellence.
Experienced with network installation, maintenance, and troubleshooting. Utilizes technical skills to ensure optimal performance and minimal downtime. Knowledge of industry standards and safety protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Lumen Technologies
02.2024 - Current
- Installed, maintained, and repaired telecommunications systems, including fiber network setups for residential SOHO networks.
- Diagnosed and resolved technical issues involving company and customer equipment.
- Configured and programmed routers, switches, and modems.
- Conducted site surveys for optimal placement of equipment.
- Upgraded infrastructure to enhance reliability and performance.
- Trained customers on device operation; ensured full compliance with industry standards.
Loss Prevention Specialist
DICK'S Sporting Goods
08.2021 - 02.2024
- Developed and enforced comprehensive loss prevention strategies.
- Conducted audits of inventory and cash handling procedures.
- Monitored premises via CCTV and surveillance tools to detect suspicious activities.
- Led investigations and collaborated with law enforcement on theft/fraud cases.
Education
Bachelor's Degree - Cybersecurity
National University
San Diego, CA04-2027
Associate of Arts and Sciences (A.A.S.) - Cybersecurity
Northern Virginia Community College
Alexandria, VA06.2024
High School Diploma -
Centennial High School
Gresham, OR06.2019
Certificate - Information Systems
Center For Advanced Learning
Gresham, OR06.2019
Skills
- Technical Support & Troubleshooting
- Microsoft Office Suite & Google Suite
- Customer-Focused Service
- Problem-Solving and Analysis
- Technical communication
- Written communication
- Adaptability
- Time management abilities
- Computer literacy
- Self motivation
- Troubleshooting and resolution
- Network troubleshooting
Certification
First Aid & CPR Certified, 03/01/24, 03/01/26
Timeline
Telecommunications Technician
Lumen Technologies
02.2024 - Current
Loss Prevention Specialist
DICK'S Sporting Goods
08.2021 - 02.2024
Associate of Arts and Sciences (A.A.S.) - Cybersecurity
Northern Virginia Community College
High School Diploma -
Centennial High School
Certificate - Information Systems
Center For Advanced Learning
Bachelor's Degree - Cybersecurity
National University
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