Brennen Meyer
Lee's Summit,MO
Summary
Analyst with over 10 years of experience in tax research, regulatory compliance, and data analysis. Expertise in translating complex regulations into actionable insights, resulting in improved reporting efficiency and enhanced data quality. Proven ability to leverage strong analytical and technical skills to drive impactful, data-driven results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst & Data Analyst
H&R Block, Inc.
Kansas City, MO
04.2015 - 02.2026
- Gathered requirements, documented user stories, defined acceptance criteria, and validated functionality through structured testing, ensuring delivery of accurate, high-quality software.
- Validated tax rule changes, performed regression testing, and contributed to automation efforts, enhancing accuracy and turnaround time. Partnered with cross-functional teams to translate requirements into user stories, ensuring correct implementation of tax updates in software releases.
- Gathered requirements and wrote user stories with cross-functional stakeholders, aligning them with necessary software updates.
Customer Service Representative
H&R Block, Inc.
Kansas City, MO
09.2012 - 02.2015
- Assisted clients with tax preparation and filing processes.
- Maintained accurate records of client interactions and transactions.
- Utilized software tools for managing client information effectively.
- Resolved customer inquiries through multiple communication channels.
- Provided technical assistance via phone, email, and chat to enhance customer satisfaction.
Education
Some College (No Degree) - Network Administration & Software Engineering
Devry University
Kansas City, MOSkills
- Quality Assurance
- Software testing
- Automation testing
- Regression testing
- Acceptance criteria
- Data analytics
- Data governance
- Business analysis
- Azure DevOps
- XML data
- Issue resolution
- Remote troubleshooting
- Customer insights
- Documentation standards
- Staff training
Leadership Experience
Mentor junior developers on coding standards, architecture, and debugging; coordinate tasks and enforce best practices to ensure scalable, efficient, on-time delivery.
Communication Skills
Fluent in English, with excellent communication skills that facilitate effective collaboration with clients, stakeholders, and cross-functional teams to consistently deliver high-quality outcomes.
Certification
Enrolled Agent
Timeline
Quality Assurance Analyst & Data Analyst
H&R Block, Inc.
04.2015 - 02.2026
Customer Service Representative
H&R Block, Inc.
09.2012 - 02.2015
Some College (No Degree) - Network Administration & Software Engineering
Devry University