Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brennen Mott

North Las Vegas,NV

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fulfillment Expert

Target
North Las Vegas, NV
10.2021 - Current
  • Provided technical support when needed during peak periods of high volume activity.
  • Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
  • Managed inventory levels by monitoring stock and sales trends, adjusting order quantities accordingly.
  • Utilized data analysis tools to identify opportunities for improving operational efficiency.
  • Processed returns efficiently in accordance with company policies and procedures.
  • Trained staff members on proper packing techniques to minimize damage during shipping.

Barista

Starbucks
North Las Vegas, NV
02.2020 - 09.2021
  • Provided positive/memorable interactions with customers.
  • Opened/closed kiosk, including register.
  • Took orders & accepted payment at registers
  • Ground coffee beans, prepared & served menu items.
  • Cleaned work areas, coffee machines & equipment.
  • Created stock displays.

Phone Sales Representative

Sprint
Salt Lake City, UT
03.2019 - 12.2019
  • Kept track of daily sales performance against targets set by management.
  • Provided accurate pricing information on products or services requested by customers.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Offered advice on how to use the product effectively for maximum benefit.
  • Cross-sold additional products and services to purchasing customers.

Customer Service Desk Representative

KOHL’S
Ogden, UT
01.2019 - 05.2019
  • Developed relationships with regular guests to encourage repeat business.
  • Ensured customer satisfaction by assisting with problems/purchases/returns.
  • Resolved customer complaints in a timely manner.
  • Provided excellent customer service at all times while maintaining professional standards.
  • Operated cash registers accurately to process payments from customers.
  • Monitored inventory levels and restocked shelves as needed.

Courtesy Clerk

Smith’s/Kroger
North Las Vegas, NV
02.2016 - 11.2018
  • Aided customers in answering questions and in finding/retrieving items in the store.
  • Custodial duties inside/outside store (bathrooms, sweeping, check stands, trash, etc.)
  • Collected carts from lot.
  • Bagging groceries and helping customers load vehicles as requested.
  • Performed price checks for customers upon request.
  • Stocked shelves with merchandise, rotated products, and removed expired items.

Education

Shadow Ridge High School
Las Vegas, NV
06.2017

Some College (No Degree) -

Weber State University
Ogden, Utah

Skills

  • Efficient and Courteous
  • Positive Attitude
  • Complaint Handling
  • Effective Communication
  • Outgoing and Friendly
  • Professional Appearance
  • Money Handling
  • Customer Service
  • Store Cleaning
  • Guest Greeting

Certification

Current Food Handler Safety Training Card, Southern NV Health District

References

References available upon request.

Timeline

Fulfillment Expert

Target
10.2021 - Current

Barista

Starbucks
02.2020 - 09.2021

Phone Sales Representative

Sprint
03.2019 - 12.2019

Customer Service Desk Representative

KOHL’S
01.2019 - 05.2019

Courtesy Clerk

Smith’s/Kroger
02.2016 - 11.2018

Shadow Ridge High School

Some College (No Degree) -

Weber State University

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Brennen Mott