Brennen Resendes
Manteca,CA
Summary
Customer-oriented Store Consultant with years of experience focused on increasing sales and transactions. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Forward-thinking leader and strategic planner with comprehensive managerial acumen, while also offering knowledge and expertise in IT management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Consultant
Federal Express
Livermore, United States
06.2021 - Current
- Performed analyses and gathered data, such as SQI and surveys, to help meet the customers need
- Coached new associates in product specifications, sales incentives and selling techniques, to increase customer satisfaction
- Maintained strong knowledge in handling of shipping and production sections
- Supervised guests at front counter, answering questions regarding the products either in shipping or production
- Rotated merchandise and displays to feature new products and promotions
- Completed point of sale opening and closing procedures.
- Coached new associates on product knowledge by using wide variety of training tools.
- Delivered outstanding service to customers to maintain and extend relationship for future business opportunities.
IT Specialist
McDonald's
Manteca, CA
01.2017 - 04.2021
- In charge of troubleshooting, maintenance, and repairs of systems and equipment for 43 owner operator restaurants.
- Perform certain self-installs and OS upgrades to restaurants.
- In charge of providing resources, tools, and support needed that ultimately ensure that restaurant technology is optimal for growing sales and guest counts.
- Ensure technology is looking great and functioning well for customers and crew.
- Ensure all restaurant staff are familiar with and understand new technologies
- In charge of ordering new equipment as needed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
General Manager
McDonald's
Manteca, CA
08.2016 - 04.2021
- Was nominated for General Manager of the year in 2018 for increasing speed of service throughout 3.5 million dollar restaurant and having the fastest restaurant in company.
- Responsible of training of crew and management team consisting of over 70 employees.
- Responsible of all inventory management.
- Responsible for handling and resolving all guest feedback.
- Responsible for scheduling of all staff and hiring of staff .
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Designed modern employee recognition program which boosted productivity and improved morale and reduced turnover by 20%.
- Enhanced operational efficiency and productivity by managing budgets.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Organized budgets, oversaw P&Ls and achieved 3% increase in restaurant growth targets from 37% of profit to 40%
Crew Member
McDonald's
Manteca, CA
08.2012 - 01.2016
- Consistently provided friendly guest service and heartfelt hospitality.
- Operated drive-thru window and sales register quickly and effectively.
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted other team members to achieve goals.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Sales Associate
Banana Republic
Manteca, CA
01.2012 - 09.2012
- Handle cash procedures.
- Help with floor layout and design.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Educated customers on promotions to enhance sales.
Education
Computer And Information Sciences
Modesto Junior College
Modesto, CAHigh school diploma - Business
Manteca High School
Manteca, CA05.2011
Skills
- Troubleshooting and Diagnostics
- Repair
- Software Installation
- Network Hardware and Software Maintenance
- Technical Support
- Hardware Troubleshooting
- Predictive and Preventive Maintenance
- Recruitment
- Team Leadership
- Training and Development
- Performance improvement
- Conflict Resolution
- Food Preparation and Safety
- Operations management
- Business Development
- Employee scheduling
- Project Management
- Verbal and written communication
- Budgeting
- Efficient multi-tasker
- Consistently meet goals
- Coaching and mentoring
- Deadline-oriented
- Inventory Tracking
- Database Management
- Inventory counts
- Trend forecasting
- Order management
- Inventory management
Certification
- Certificate- "TestOut PC Pro"-TestOut
- Certificate- "The Bits and Bytes of Computer Networking" -Google
- Certificate- "Technical Support Fundamentals"- Google
- Certificate- "TestOut IT Fundamentals Pro"-TestOut
- Certificate- "OTP1"-McDonald's
Timeline
Store Consultant
Federal Express
06.2021 - Current
IT Specialist
McDonald's
01.2017 - 04.2021
General Manager
McDonald's
08.2016 - 04.2021
Crew Member
McDonald's
08.2012 - 01.2016
Sales Associate
Banana Republic
01.2012 - 09.2012
Computer And Information Sciences
Modesto Junior College
High school diploma - Business
Manteca High School