Microsoft Office Suite
Brennon Albertson
Duncan,OK
Summary
Dynamic IT professional with proven expertise in resource optimization and troubleshooting, honed at Duncan Regional Hospital. Excelled in enhancing system security and end user experience, showcasing strong analytical skills and a collaborative spirit. Demonstrated excellence in help desk support, significantly improving service issue resolution.
Overview
7
7
years of professional experience
Work History
IT Enterprise Messaging Administrator II
Paycom
05.2024 - Current
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained SFTP connection infrastructure.
- Responsible for setup and troubleshooting of SFTP, and FTP connections.
Systems Analyst I
Duncan Regional Hospital
01.2022 - 05.2024
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
IT Support Specialist
Duncan Regional Hospital
06.2017 - 01.2022
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware.
- Delivered onsite technical support for roughly 1,000 employees.
Education
BBA - Management Information Systems
University of Central Oklahoma
Edmond, OK05-2023
Associate of Science - Information And Operating Systems
Western Oklahoma State College
Altus, OK05-2015
High School Diploma -
Velma Alma High School
Velma, OK05-2013
Skills
- Resource optimization
- Reporting and documentation
- Troubleshooting and diagnosis
- Help desk tickets
- Troubleshoot service issues
Software
MOVEit
Jaguar HL7 Interface Engine
Merge Pacs Imaging Software
JIRA Ticketing System
Sherpa Desk Ticket System
Timeline
IT Enterprise Messaging Administrator II
Paycom
05.2024 - Current
Systems Analyst I
Duncan Regional Hospital
01.2022 - 05.2024
IT Support Specialist
Duncan Regional Hospital
06.2017 - 01.2022
BBA - Management Information Systems
University of Central Oklahoma
Associate of Science - Information And Operating Systems
Western Oklahoma State College
High School Diploma -
Velma Alma High School
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