Brensa Nocik
Orlando
Summary
I am highly passionate about being a lifeguard and a recreation cast member, with strong expertise in guest safety, aquatic operations, and guest service. Currently working at Walt Disney World Resort’s water parks, Typhoon Lagoon, and Blizzard Beach. I am experienced in performing both shallow and deep-water rescues, maintaining vigilant surveillance, and responding quickly and effectively to aquatic emergencies.
With a background in Theme Park Hospitality and Guest Services, I am able to combine exceptional communication and problem-solving skills with a calm, professional presence under pressure. My experience has strengthened my ability to multitask, manage high-volume environments, and provide outstanding guest care.
Overview
7
7
years of professional experience
Work History
Recreation Lifeguard
Walt Disney World Resort
Lake Buena Vista
09.2024 - Current
- Attained an Ellis and Associates' license in Lifeguarding, CPR, AED, and First Aid certification alongside performing Shallow and Deep Water rescues.
- Responsible for keeping water attractions safe for Guests by being vigilant and responding to Aquatic emergencies and Guest situations.
- Tasked with the development of Cast Members, ensuring safe and high-quality Guest Service standards while creating an environment that encourages ownership by using our Top 5 core principles.
- Trainer responsible for preparing new lifeguards on all protocols, operations, and emergency action plans for both waterparks.
- Handled sensitive Guest concerns, complaints, and safety issues by staying calm under pressure, explaining options clearly, and following through to ensure guest satisfaction.
Sales Specialist
The Home Depot
Cornelius
09.2023 - 02.2024
- Achieved individual sales targets to support overall department goals by facing challenges with an open mind and creating innovative solutions.
- Proactively identified guests who need help or have a situation, by asking open-ended questions.
- Assisted customers with product knowledge in Appliances and other departments, special orders and installation services.
- Acquired a Monthly District Top Performer for providing excellent Guest Service through Home Depot's Protection Plans.
Reception/Sales Assistant
National Marine Suppliers
Fort Lauderdale
05.2023 - 08.2023
- Answered domestic and international calls, transferred clients to the appropriate salesperson, and collected receipts and invoices to attach to statements and embed using Dynamic NAV software.
- Coordinated with Team Leader to sales and service across company departments from deck, engineering, toys, medical, New-Build, and logistics.
Server
Delaware North - Patina Group
Lake Buena Vista
05.2022 - 12.2022
- Efficiently placed orders using MATRA for guests while also being a flexible server during overflow periods and events.
- Maintained a professional environment for our Guests while being enthusiastic and staying on theme and show.
- Provided personalized recommendations for meals and park/resort experiences based on each guest's preferences.
Seater
Walt Disney World Resort
Lake Buena Vista
07.2021 - 12.2022
- Provided Guest Service by seating guests promptly and in a timely efficient manner at the correct tables they have been assigned to.
- Checked in guests for their reservations, making accommodations to reservations, noting any accommodations and/or allergens guests have written on their reservation.
- Proficient in Assignor by coordinating the use of DineTime software on the restaurant's tablet, in charge of assigning Guest reservations based on the number of parties in the reservation and any accommodations to inform the server and kitchen.
- Proficient in General Teller in charge of processing all cash transactions, sorting and filing all credit card slips and receipts on record. Pay all servers their tips and keep accurate records of all money paid out. Access to MATRA to handle discounts.
Host, To-go Specialist, Server
Red Robin
Orlando
01.2019 - 10.2021
- Worked to accommodate patrons with personal dietary preferences and restrictions.
- Reported any incidents or concerns to the Manager on Duty.
- Accurately recorded orders and notified chefs of any dietary restrictions.
- Trained new hosts, guided with the usage of DineTime software for seating guests, and helped with teaching To-go orders.
Education
Associate's of Arts -
Valencia College
Orlando, FL01.2026
Administration Technical Certificate -
Servicio Nacional De Aprendizaje
Colombia11-2018
High School -
Colegio La Presentacion
Colombia11-2018
Skills
- CPR and AED training
- Guest Service Oriented
- Lifeguarding
- Sales Background
- Microsoft Office applications (Word, Excel, Powerpoint)
- Time efficiency
- Versatile
- Team Collaboration
- Strong Verbal Communication
- Aquatics
- Complaint handling
Languages
Spanish
Native/ Bilingual
Timeline
Recreation Lifeguard
Walt Disney World Resort
09.2024 - Current
Sales Specialist
The Home Depot
09.2023 - 02.2024
Reception/Sales Assistant
National Marine Suppliers
05.2023 - 08.2023
Server
Delaware North - Patina Group
05.2022 - 12.2022
Seater
Walt Disney World Resort
07.2021 - 12.2022
Host, To-go Specialist, Server
Red Robin
01.2019 - 10.2021
Associate's of Arts -
Valencia College
Administration Technical Certificate -
Servicio Nacional De Aprendizaje
High School -
Colegio La Presentacion