Brent Bair
Fort Wayne,IN
Summary
Customer-oriented Store Manager offering over 18 years of experience in retail operations, sales and service team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
29
29
years of professional experience
Work History
Store Manager
Longe Optical
Fort Wayne, IN
04.2006 - 02.2024
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Developed relationships with suppliers to negotiate better prices.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Lab Manager
LensCrafters
Fort Myers, FL
09.1994 - 04.2006
- Maintained records of laboratory inventory, chemicals, hazardous waste disposal, and safety protocols.
- Provided technical support to laboratory staff and students in the use of equipment and techniques.
- Performed routine maintenance on lab equipment and maintained a log of activities.
- Implemented new technologies into the laboratory environment while ensuring compatibility with existing systems.
- Scheduled regular meetings between members of the lab team to review progress on ongoing projects.
- Created training materials for new employees regarding proper usage of lab instruments and safety guidelines.
- Recruited and trained new employees to meet job requirements.
- Maintained compliance with laboratory, company and legal regulations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Frontier High School
Chalmers, IN05-1993
Mathematics Teacher Education
Purdue University
West Lafayette, INSkills
- Team Development
- Operational Budgeting
- Problem-Solving
- Team Leadership
Timeline
Store Manager
Longe Optical
04.2006 - 02.2024
Lab Manager
LensCrafters
09.1994 - 04.2006
High School Diploma -
Frontier High School
Mathematics Teacher Education
Purdue University
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