Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brent Banas

Williamsport,MD

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Overview

10
10
years of professional experience

Work History

Director, Product Strategy and Product Development

CIT
Omaha, NE
06.2020 - Current
  • Management of product team, consisting of 12 Product Managers
  • Successfully led the integration of DocuSign into multiple internal systems, eliminating manual processes while increasing overall accuracy
  • Responsible for setting overall product strategy and growth opportunities
  • Identified and developed a plan to redesign the settlement interface of the proprietary online payment portal to streamline settlement and reduce overhead related to settlement process with estimated savings of 1.5 FTE annually
  • Led project to analyze root cause of suspended payments resulting in overall reduction of 72%
  • Led successful merger efforts to rebrand and re-platform all TM products
  • Distinguished product issues and gathered information on customer experiences.
  • Liaised with internal and external parties on procurement of new product formulations, international requirements, and regulatory changes.
  • Assisted with sales and marketing strategies to foster the achievement of revenue goals.
  • Coordinate all product roadmaps to align with the strategic vision of the bank and the demands of the market
  • Responsible for departmental alignment with the enterprise financial, strategic, and technical goals

Product Development Manager

CIT
Omaha, NE
02.2018 - 06.2020
  • Devised content strategy to effectively engage target audiences.
  • Approved product documentation to promote easy-to-follow manuals and technical documents.
  • Directed concept design, feature definitions and production support.
  • Developed and implemented strategic and tactical product line plans taking into consideration market conditions, customer expectations, competitor market placement, distribution channels, financial and administrative implications, implementation costs, and overall division strategy, in order to achieve product line profit objectives
  • Developed and implemented deposit forecasting to allow executive leadership to accurately track deposit growth against stated goals
  • Successfully forecasted $1B growth in 2020
  • Successfully implemented self-service reporting platform focused on SSRS and Power BI, which provided business intelligence reporting to business
  • Prioritized systemic data set ingestion into data warehouse to ensure that data and reporting is readily available in timely manner
  • Led effort to develop and document policies and procedures surrounding Data Governance
  • Developed best practices, standards, and methodologies to assist in implementation and execution self-service reporting

Sr Bus Systems/Impl Analyst

First Data
Hagerstown, MD
06.2016 - 02.2018
  • Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
  • Established specifications and coordinated production with software programmers.
  • Identified, researched, analyzed and wrote business requirements to ensure requester and market needs were met, including working closely with internal departments to clearly understand and address business problems and issues
  • Responsible for delivery of projects to internal organization, including completion and approval of testing and post implementation validation
  • Coordinated, implemented and communicated system change requirements
  • Analyzed Excel and CSV files and validated to ensure data accuracy and confirm requirements were met
  • Translated business requirements to technical requirements and wireframes
  • Developed and distributed analysis used for business unit books, analyses, executive and FDC, etc
  • Drove online customer assistance system and presented user demos for new interface systems.
  • Responsible for the overall strategy to redirect departmental resources from a user request based system to a user self-service system, including all training materials, both internal and external, migration of data sets and code base, and development of new user support model.

Product Manager

First Data
Hagerstown, MD
09.2014 - 06.2016
  • Served as client liaison for assigned relationship
  • Led development initiatives for new products, product enhancements or product upgrades to include business requirements, implementations, pricing/billing strategy, marketing, commercialization, and launch duties as assigned
  • Responsible to answer product related questions, analyze adoption/usage and drive discussions around enhancements
  • Supported sales efforts action as Subject Matter Expert
  • Consistently recognized by peers for collaborative work effort and partnership
  • Led development effort for the new offline boarding tool and responsible for maintenance updates
  • Consistently increased quality of data changes during releases resulting in a monthly release cadence, eliminating the need for weekly releases
  • Monitored market trends and competitor performance to update promotional strategies.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Assessed costs and estimated production capabilities to evaluate economic viability.
  • Reduced project downtime with quality product inspections.

Implementation Advisor

First Data
Hagerstown, MD
12.2012 - 09.2014
  • Responsible for the successful conversion of multiple Client’s credit card processing volume from one processing platform to another
  • Responsible for gathering client data on processing method and all pertinent demographic information to ensure the current method of processing is compliant and that all account information is boarded accurately
  • Worked with appropriate internal partners to recommend a new processing method if current method was no longer compliant
  • Responsible for communicating with the client and all internal customers to ensure the conversion remains on track and will meet targeted completion dates
  • Hosted weekly conference calls with the client and any other required internal group(s) to ensure the conversion remained on track
  • Utilized daily reporting tools to track conversions and report to the leadership group
  • Utilized the following systems to complete job duties: Microsoft Project, PowerPoint, Word, Excel, Outlook, MSA, Remedy, TASQ Web Reporting, Merchant Manager, Sales Force, FDPOS, ClientLine, Migration Database.

Education

Some College (No Degree) -

Grand Canyon University
Phoenix, AZ

High School Diploma -

Williamsport High School
Williamsport
06.1992

Skills

  • Developing Software Applications
  • Product Planning
  • Sequence Diagrams
  • Acceptance Criteria
  • Scrum Methodology
  • Standardized Methodologies
  • Technical Acumen
  • Functional and Business Requirements
  • Problem Resolution
  • Stakeholder Relationship Management
  • Story Oversight
  • Strategic Vision

Timeline

Director, Product Strategy and Product Development

CIT
06.2020 - Current

Product Development Manager

CIT
02.2018 - 06.2020

Sr Bus Systems/Impl Analyst

First Data
06.2016 - 02.2018

Product Manager

First Data
09.2014 - 06.2016

Implementation Advisor

First Data
12.2012 - 09.2014

Some College (No Degree) -

Grand Canyon University

High School Diploma -

Williamsport High School

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Brent Banas