Brent Berg
Phoenix,AZ
Summary
Dynamic Store Manager at Grace Times Three LLC with a proven track record in enhancing customer satisfaction through effective team leadership and comprehensive training. Skilled in inventory control and loss prevention, I successfully reduced shrinkage while fostering a positive work environment and addressing customer relations with professionalism.
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Grace Times Three LLC
09.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Weights and Measures Assistant
Tierra Management
06.2015 - 09.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Ensured compliant work space for the travel sales team. Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Inventory control compliance
Education
High School Diploma -
Shadow Mountain High School
Phoenix, AZ05-1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
Timeline
Store Manager
Grace Times Three LLC
09.2019 - Current
Weights and Measures Assistant
Tierra Management
06.2015 - 09.2019
High School Diploma -
Shadow Mountain High School
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