Conducted presentations and product demonstrations to potential clients.
Researched potential clients, identified decision makers and developed relationships with them.
Maintained knowledge of current product offerings and pricing structures.
Generated leads through cold calling, networking events, referrals.
Resolved customer complaints promptly and professionally.
Sales Representative
Bisco industries
Chesterfield, Virginia
03.2022 - 05.2023
Provided customers with product information, pricing and availability.
Researched customer needs and preferences to identify opportunities for new business.
Established relationships with key decision makers at target companies.
Coordinated with the logistics team to ensure timely delivery of products.
COO (Chief Operations Officer)
Triple sevens
Glen Allen, Virginia
09.2021 - 03.2022
Provided leadership, thought partnership, and tactical support to our team, ensuring that all organizational systems, policies, and practices reflect core values and brand.
Oversee financial strategy, the development of financial models, budgets, and analyses; leverage data to drive key operational decisions.
Oversee 18 employees in a virtual environment
Implemented innovative solutions to improve overall productivity levels within the organization.
Sales Specialist III
Wells Fargo Bank
Glen Allen, Virginia
11.2015 - 09.2021
Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.
Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment.
Work with clients to identify their financial goals and to find ways of reaching those goals.
Determine customers' financial services needs and prepare proposals to offer services that address these needs.
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Handle customer complaints and take appropriate action to resolve them.
Education
Bachelors of Science/Psychology -
Virginia Commonwealth University
Richmond, Virginia
05.2020
Associate of Science/Psychology -
John Tyler Community College
Midlothian, Virginia
05.2012
High School Diploma -
Powhatan High School
Powhatan, Virginia
05.2009
Skills
Ability to work well on a team
Networking
Computer Skills
Competitor Research and Analysis
Superior organizational skills
Prospecting and Cultivating
Relationship Building
Accomplishments
Sales Specialist of the year – 2019
5th highest loan volume in the company – 2017
3rd highest loan volume in the company – 2019
Achieved regulatory excellence (no critical errors) – 2017-2019
Highest scores in customer service excellence surveys – 2017-2019
Hobbies and Interests
Avid ‘weekend-warrior’ golfer
Big fan of college and professional football and basketball (love fantasy football too!)
Enjoy going to beach and spending time with my friends and family
Volunteer and donate with Virginia Blood Services
Volunteer and deliver meals with Meals on Wheels (Richmond, VA)