Brent Black
Manassas,VA
Summary
Dynamic and detail-oriented professional with Leadership experience. With a focus on punctuality, organization, and repetition for best results.
Overview
14
14
years of professional experience
Work History
Accounting Internship
ART Corp
09.2021 - Current
- Gained hands-on experience with various accounting software programs such as QuickBooks and Excel, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system within QuickBooks.
Board Game Beta Tester
Renegade Game Studios LLC
11.2019 - 08.2025
- Kept accurate records of bug reports, test results, and other relevant documentation for easy reference during project lifecycle.
- Contributed to increased customer satisfaction ratings by ensuring a high level of product performance and reliability.
- Improved overall user experience by providing detailed feedback on usability and functionality issues.
- Expert memorization of mechanics and well as knowledge of every single card in the game to compare newer content to preexisting to prevent redundancies.
Customer Service Representative
Transcom
08.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Head of IT/Computer Programmer
NVMS
06.2015 - 10.2019
- Headed the IT division for our mostly remote team of employees for the IT Division.
- Responsible for building reports using HTML and Javascript and saving their results within an SQL Server.
- Managed, Maintained, and Upgraded our computer systems both in the world place office as well as the Datacenter that oversaw our entire website.
- Handled the IT helpdesk line to assist with our website for our contractors to submit work assignments of completed jobs.
Lead Programmer Internship
FM Global
01.2012 - 09.2012
- Team Lead of a team of 5-6 member member crew of fellow Neumont Students for this remote internship project.
- Weekly Planning and Organization for meetings for check ins and final presentation close out at the end of each 4 month session.
- Converting old mangled code from VB.NET into modern C# best practices with NVVM pattern and Prism.
Education
Bachelor of Science - Computer Science
Neumont College of Computer Science
Salt Lake City, UT09-2012
Skills
- Skilled in Software
- Records administration
- Data entry
- Microsoft Excel
Timeline
Accounting Internship
ART Corp
09.2021 - Current
Customer Service Representative
Transcom
08.2021 - 10.2021
Board Game Beta Tester
Renegade Game Studios LLC
11.2019 - 08.2025
Head of IT/Computer Programmer
NVMS
06.2015 - 10.2019
Lead Programmer Internship
FM Global
01.2012 - 09.2012
Bachelor of Science - Computer Science
Neumont College of Computer Science