BRENT BLACKMON

• Directed Professional Services organization delivering 500+ white-glove ERP implementations, achieving near-zero post-go-live escalations and measurable gains in customer satisfaction and retention.
• Owned full P&L for Professional Services, driving margin expansion and EBITDA growth through disciplined cost optimization, capacity modeling, and revenue mix improvements.
• Launched a unified Customer Support line of business, doubling the active installed base and generating a 300% year-over-year increase in ARR through bundled subscription and support offerings.
• Built global 24/7 Managed Services operations from the ground up, enhancing production support responsiveness and elevating customer satisfaction scores across all ERP verticals.
• Developed a cohesive partner ecosystem strategy, aligning product, services, and channel programs to increase cross-sell revenue by 30% and strengthen long-term client value.
• Architected the company’s first AI and BI product portfolios, integrating predictive analytics and intelligent automation to position the firm as a category leader in data-driven ERP modernization.
• Directed C-level planning sessions to align Private Equity strategy with operational scalability and portfolio onboarding.
• Team Size: 250 Members

• Led a 275-member Professional Services organization delivering $250K–$5M SaaS implementations across complex enterprise environments, ensuring predictable delivery and strong client ROI.
• Designed and institutionalized scalable implementation playbooks tailored to Fortune 2000 client needs, standardizing delivery excellence across verticals.
• Streamlined global delivery operations by integrating onshore–offshore collaboration models, reducing implementation timelines by 30% while maintaining quality and scope integrity.
• Built and developed high-performing functional and technical teams, lowering attrition from 25% to 7% through targeted career development, mentoring, and competency-based progression paths.
• Implemented an AI-driven automated testing platform company-wide, cutting release deployment timelines by 50% and improving delivery predictability across all SaaS products.
• Established advanced KPI-driven performance management, optimizing resource utilization, project profitability, and product quality through real-time analytics and executive dashboards.

• Directed a 350+ member global delivery organization executing large-scale ERP implementations and cloud migrations for Fortune 500 clients, ensuring on-time, on-budget delivery across multiple industries.
• Conceived and launched “CGI Accelerate,” an upgrade-as-a-service program that reduced software upgrade timelines by 75% and doubled profit margins, later adopted as a company-wide standard.
• Consolidated worldwide delivery operations into a unified Shared Services model, improving support resolution rates by 50% and establishing repeatable, scalable processes for global clients.
• Drove $400M in annual revenue enablement through optimized resource allocation, workforce analytics, and enterprise-level delivery governance.
• Team Size: 375

Business & Technical Systems Analyst

• Supported full-lifecycle ERP implementations for multiple U.S. State and Federal agencies, bridging business requirements and technical execution across finance, procurement, HR, and grants management systems.
• Analyzed and translated complex functional requirements into detailed design and configuration documents, ensuring compliance with government standards and alignment with agency objectives.
• Led fit-gap assessments and business process mapping, modernizing legacy systems and improving operational efficiency across departments.
• Developed and executed data migration and testing strategies, reducing post-deployment reconciliation issues by more than 40%.
• Partnered with QA, integration, and infrastructure teams to maintain system reliability and security in accordance with FISMA and NIST frameworks.
• Delivered training and adoption programs that improved end-user readiness and accelerated time-to-value for large, distributed project teams.