Brent Butler
Greenville,MS
Summary
Dynamic leader with a proven track record at Mortimer Funeral Home, adept in market research and exceptional multi-tasker. Spearheaded initiatives that significantly enhanced customer satisfaction and business growth. Skilled in building rapport and managing diverse teams to exceed sales targets and operational goals.
Overview
19
19
years of professional experience
Work History
Sales Manager/Assistant Funeral Home Director
Mortimer Funeral Home
03.2017 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Made removals of dead bodies for the funeral home and Washington County Coroners office.
- Take bodies to the crime lab for the Washington County Coroners office
- Answer phones for the funeral home and assist customers with payments, questions, and concerns
- Make bills and take payments in person and over the phone
- Use Microsoft Excel and Microsoft Word for records
- Assist with funerals
- Create files for all death and update old files for record keeping
- Sell all Cemetery property, preneed funerals, and grave markers for the funeral home and 2 cemeteries
Bartender
Downtown Grille
04.2016 - 03.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
Restaurant Bar Owner
Spectators Bar & Grille
09.2014 - 03.2016
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Supervised daily activities of restaurant and [Number] employees.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Recruited, hired, and trained talented staff to fill vacancies.
- Managed payroll, daily deposits, and cost controls.
- Maintained positive relationships with local community and government officials.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Project Manager
Davey Tree
01.2006 - 05.2013
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proved successful working within tight deadlines and a fast-paced environment.
- GPS and mapped powerlines with Autocad computer program
- Coordinated multi million dollar operations and met all deadlines for the project
- Took care of the equipment from computers, four wheelers, trucks, and GPS equipment
- Upload files of GPS points daily
- Handled any issues or repairs in a timely mannor
- Trained new employees
- Installed AMR electric meters
- Take inventory for electric companies including, power poles, telephone and cable lines, lights, transformers, phasing, and wire sizes
- Made sure my team all the equipment on a daily basis
- Worked with Electrical Companies Managers and Engineers to meet expectations and goals
Education
Jones Jr. College
Ellisville, MSHigh School Diploma -
Riverside High School
Avon, MS05-1998
Skills
- Market Research
- Solution selling
- Performance Management
- Sales operation
- Staff Management
- Exceptional multi-tasker
- Decisive
- Rapport and relationship building
- Superb time management
- Continuous improvements
- Verbal and written communication
- Positive and upbeat
Timeline
Sales Manager/Assistant Funeral Home Director
Mortimer Funeral Home
03.2017 - Current
Bartender
Downtown Grille
04.2016 - 03.2017
Restaurant Bar Owner
Spectators Bar & Grille
09.2014 - 03.2016
Project Manager
Davey Tree
01.2006 - 05.2013
Jones Jr. College
High School Diploma -
Riverside High School
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