Dynamic program operations leader with over 20 years of experience in project management and team collaboration. Skilled in critical thinking and problem-solving, consistently achieving operational excellence and ensuring project deliverables align with client objectives.
Work History
Intergrated Delivery Manager
OneMagnify | 07.2026 - Current
Proven leader with experience managing dedicated teams for Ford Motor Company's Contest & Incentives Division, delivering exceptional program execution and supporting over $5 million in business operations and client programs.
Supported project management by coordinating timelines and deliverables across teams.
Assisted in developing client relationships to ensure satisfaction and retention.
Learned and utilized project management software to track progress and report updates.
Contributed to team meetings by providing insights on operational workflows and challenges.
Participated in quality assurance efforts to uphold standards in project execution.
Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
Manager, Program Operations & Delivery
4 Years 5 Months
OneMagnify | 01.2022 - 06.2026
Proven leader with experience managing dedicated teams for Ford Motor Company's Contest & Incentives Division, delivering exceptional program execution and supporting over $5 million in business operations and client programs.
Led cross-functional teams to implement innovative marketing strategies, enhancing client engagement.
Developed comprehensive project plans, ensuring alignment with client objectives and timelines.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Streamlined processes through continuous improvement initiatives, increasing operational efficiency.
Managed client relationships by providing exceptional service and addressing concerns proactively.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Project Manager
8 Years 11 Months
OneMagnify | 01.2013 - 12.2021
Led cross-functional teams to ensure project alignment with strategic objectives.
Developed and maintained comprehensive project schedules to track progress and deliverables.
Managed stakeholder communication, addressing concerns and facilitating collaboration among teams.
Implemented process improvements that enhanced efficiency and reduced project turnaround times.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Established effective communication among team members for enhanced collaboration and successful project completion.
Program Manager
9 Years 11 Months
OneMagnify | 01.2005 - 12.2014
Mentored junior team members, fostering professional development and skill enhancement.
Analyzed program performance metrics to drive data-informed decision-making and adjustments.
Established best practices for program management, ensuring consistency in execution and reporting.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Identified program obstacles and communicated possible impacts to team.
Coached team members on professional development opportunities, contributing to improved overall performance.
Assisted in recruiting, hiring and training of team members.
Program Administrator
5 Years 1 Month
OneMagnify | 11.1999 - 12.2004
Coordinated program logistics to ensure seamless execution of initiatives.
Developed and maintained program documentation to enhance operational efficiency.
Facilitated cross-functional communication among stakeholders to align project goals.
Implemented process improvements that streamlined workflows and reduced redundancies.
Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
Work Intergrated Learning - Laboratory Assistant at Namibia University Of Science And TechnologyWork Intergrated Learning - Laboratory Assistant at Namibia University Of Science And Technology
Intergrated Communications Coordinator at University of Rhode Island College of BusinessIntergrated Communications Coordinator at University of Rhode Island College of Business