Years of service in semiconductor field.
Brent Chapman
Customer Engineer, Operations Lead
Hillsboro,Oregon
Summary
As an Operations Lead I'm efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals, and maintaining KPI. Experience overseeing a team of field service engineers, coordinating customer demand, hiring, and training new field service engineers. Highly proficient with Microsoft office and beta tester for new site applications.
Overview
12
12
Work History
Customer Service Engineer V
Applied Materials
09.2011 - Current
- 5+ years as Lead CE for multiple product groups for Intel account team at Hillsboro Oregon Site with over two years as Operations Lead.
- Provided escalation support, postmortem, and failure analysis with creating and presenting findings, containment, and long-term solutions to both Customers and upper management.
- Ensure KPIs are met including TES parts compliance, utilization, and CE up-skilling, and report out monthly.
- Lead Intel ramp readiness for multiple group across multiple Intel locations and product nodes.
- Helped with head count forecasting, interviewing, onboarding, and training of new customer engineers.
- Pulled KPI data for bi-monthly management meeting as well as top issue for multiple Intel account teams and built PowerPoint presentation.
- Collaborated with cross-functional teams to improve overall product performance and reliability of tool set.
Independent Insurance Agent
Aflac
09.2010 - 11.2011
- Achieved Fireball Status with $25k in premiums and 3 new corporate accounts opened in first 13 weeks.
- Developed comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
Avionics Sales and Purchasing
Pacific Coast Avionics
01.2006 - 09.2010
- Phone and face to face sales of aircraft equipment.
- Quoted out cost of equipment and installation for aircraft.
- Provided technical support on aircraft electronics and instruments.
- Achieved sales goals and service targets by cultivating and securing new customer relationships world wide.
Police Officer
Tigard Police Department
03.2005 - 09.2005
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
Manager
Play it Again Sports
08.2000 - 06.2004
- Supervised and trained sales associates.
- Evaluate value of customer equipment for trade and resell.
- Performed maintenance on exercise equipment and hockey equipment.
Education
Bachelor of Science - Law Enforcement - Community Policing
Minnesota State University - Mankato
Mankato, MN05.2003
Bachelor of Science - Aviation, Professional Flight – Commercial Pilot
Minnesota State University
Mankato, MN05.2002
Skills
- Proficient with Microsoft – Word, Excel, PowerPoint, and Teams
- Trained in advanced problem solving including creating and using 8D process
- Familiar with Microsoft Power BI for tracking KPI
- Experienced in coordinating and building training programs for field service engineers
- Cross-functional coordination across multiple business groups and customer
- Escalation management
- Presentation building for customer communication
- Headcount forecasting based on customer demand
- Escalation management
- Presentation building for customer communication
Additional Education
DPSST Basic Police Academy, Oregon, Graduate second in class
Timeline
Customer Service Engineer V
Applied Materials
09.2011 - Current
Independent Insurance Agent
Aflac
09.2010 - 11.2011
Avionics Sales and Purchasing
Pacific Coast Avionics
01.2006 - 09.2010
Police Officer
Tigard Police Department
03.2005 - 09.2005
Manager
Play it Again Sports
08.2000 - 06.2004
Bachelor of Science - Law Enforcement - Community Policing
Minnesota State University - Mankato
Bachelor of Science - Aviation, Professional Flight – Commercial Pilot
Minnesota State University
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