Brent Coleman
Powder Springs,GA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
21
21
years of professional experience
Work History
Business Owner/Operator
BBQAffairs.com
03.2009 - Current
- Professional crafter, husband/wife retail business: Sell artisan chef gear online and at local festivals throughout the United States.Annual sales 80K-100K annually.
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
Executive, Customer Experience
Target
09.2010 - 02.2012
- Supervised a team of 40 sales associates and department managers, location averaging 11 million in annual revenue
- Lead weekly team meetings sharing sales figures and awarding top performers
- Responsible for management of entire front end of store, Starbucks, Pizza Hut
- Implemented goal-setting and progress tracking with 95% of team members meeting goals
- Responsible for multi-channel marketing strategies as implemented by corporate, executed planograms as directed
- Responsible for overall Customer Experience for Kennesaw location, with weekly measurables regarding overall customer service, inventory levels, product returns, interaction with employees, and advertised weekly sales execution.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed, recruited and trained new onboarding candidates.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Identified trends and assessed opportunities to improve processes and execution.
Assistant Manager
Home Depot
09.2002 - 05.2009
- General Customer Service Initiatives to include supervising Associates in selling effort, ensuring store's in-stock position, and maintaining an appealing and organized store, with departmental store sales averaging 18 million in annual revenue
- Appearance: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales
- Supervised Store Associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates
- ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary
- Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support
- ASM's in Training will also learn
- Oversaw the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately
- They will also learn how to maintain and
- Operated all store equipment and systems as well as how to manage daily financial operations
- ASM's in Training should develop a command of store standard operating procedures (SOP's), especially those involving Safety compliance
- Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends
- ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing
- They will also learn how to support stock integrity through inventory management processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor's degree - English
Morehouse College
Atlanta, GA05.1992
Skills
- Budget Development
- Staffing
- Policy and Procedure Implementation
- Customer Retention
- Procedure implementation
- Operations oversight
Groups
PaintLove, Board Member, 06/01/17, Present, We are a volunteer org serving the greater Atlanta area, providing creative projects for underserved kids. We partner with educational and nonprofit organizations to engage youth, through projects that are artist-led, to empower conversations guided by trauma-informed standards in the Atlanta area.
Timeline
Executive, Customer Experience
Target
09.2010 - 02.2012
Business Owner/Operator
BBQAffairs.com
03.2009 - Current
Assistant Manager
Home Depot
09.2002 - 05.2009
Bachelor's degree - English
Morehouse College
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