Summary
Overview
Work History
Education
Skills
Timeline
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Brent Davis

Summary

  • To take the knowledge I have acquired, to be a valuable asset to a new company
  • Exceptional communication and interpersonal skills to answer customer inquiries; research and resolve client issues, build solid relationships to maintain and establish new accounts.
  • Communicate effectively with the sales team with all pertinent customer information and activity applying to their territory.
  • Team player who is open to change and very flexible to cover others when needed with the ability to multitask.
  • Strong customer service and telephone skills that make an outstanding customer service representative
  • Excellent verbal and written communication skills
  • Experience in solving problems and handling escalations
  • Detail oriented and organized, computer literate on PC, i.e.: Word, Excel and Email

Overview

18
18
years of professional experience

Work History

Lead Concierge

RangeWater Real Estate
07.2022 - Current
  • Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
  • Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
  • Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.

Concierge

Planned Companies/Sentral By StarMetals
08.2020 - 06.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Receptionist

Wingate by Wyndham
01.2018 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Assistant Store Manager

Tuesday Morning
08.2015 - 12.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Dept Manager

Nordstrom
10.2013 - 07.2015
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Scheduling Manager

United States Air Force TCTO
01.2006 - 06.2012
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Served as central point of contact for all outside vendors.
  • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.

Education

Bachelor of Arts - Business/Marketing

Strayer University

Skills

  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requirements; probe for and confirm understanding of requirements or problems
  • Meet customer requirements through first contact resolution
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Effectively transfer misdirected customer requests to an appropriate party Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Participate in activities designed to improve customer satisfaction and business performance
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification

Timeline

Lead Concierge

RangeWater Real Estate
07.2022 - Current

Concierge

Planned Companies/Sentral By StarMetals
08.2020 - 06.2022

Receptionist

Wingate by Wyndham
01.2018 - 08.2020

Assistant Store Manager

Tuesday Morning
08.2015 - 12.2017

Dept Manager

Nordstrom
10.2013 - 07.2015

Scheduling Manager

United States Air Force TCTO
01.2006 - 06.2012

Bachelor of Arts - Business/Marketing

Strayer University

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Brent Davis