Brent Dreaver
Grosse Pointe,MI
Summary
Process improvement expert and professional leader with focus on driving operational excellence and efficiency. Extensive experience in analyzing workflows and implementing effective strategies to streamline processes. Known for strong team collaboration and ability to adapt to changing needs. Proficient in process mapping, lean methodologies, and change management while also bringing with extensive experience in governance, policy development, and community engagement. Adept at strategic planning, conflict resolution, and public speaking. Reliable and adaptable to changing needs, ensuring effective and responsive service to stakeholders.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Councilmember (Elected Volunteer Position)
CITY OF GROSSE POINTE PARK
01.2023 - Current
- Assessed existing policies regularly to identify areas for improvement or potential issues requiring attention from the council.
- Improved community relations by engaging with constituents and addressing their concerns effectively.
- Fostered climate of collaboration between general public, city manager, and members of city council.
Senior Business Program Manager
ROCKET MORTGAGE
01.2023 - 01.2024
- Serves as the lead architect, vendor POC, and System Administrator of our work management tool, Workfront, and is responsible for developing and maintaining infrastructure and processes.
- Successfully managed the implementation and ownership of a Tier 1 KR related to the billing and business model of the internal marketing agency.
- Led the process of quantifying the key attributes of competing work systems for decision-making by senior leaders and stakeholders.
- Managed the contracts and relationships with Adobe Workfront and other 3rd party work system integrators.
Senior Business Analyst
ROCKET MORTGAGE
01.2019 - 01.2023
- Spearheaded an initiative to curate, catalog, and ultimately analyze the inputs of all work performed in a 360-person marketing organization.
- Analyzed operational processes to identify key areas of opportunity, and subsequently developed and documented new processes for link-building SEO, digital asset management, sweepstakes development and management, and many others.
- Performed an operational analysis of the company's asset management processes to lead the decision-making for investment into integrations and automation within the tech stack.
- Served as an OKR coach, responsible for guiding leaders in various business areas on how to craft objectives and key results that would be measurable and effective for driving improvement within the business.
Business Consultant
JACK ENTERTAINMENT
01.2013 - 01.2019
- Performed a financial assessment of Thistledown Racino's business schedule using financial modeling techniques, leading to a shift of the racing schedule strategy that produced a 25-50% increase in wagering revenue.
- Led a project to measure and perform a statistical analysis of Greektown Casino's promotions process, reducing guest queues on gift-giveaway days from ten-plus minutes to a few seconds for around 5,000 guests per week.
- Embedded with and consulted the Parking and Valet team to identify, quantify, and analyze opportunities to improve a 370,000-car-per-year operation.
- Upon the development of processes, training, and technology, valet delivery wait times were reduced by 40%.
- Developed processes for statistical analysis of guest feedback, resulting in significant improvement in surveyed customer satisfaction.
- Project managed the migration of various IT systems during the transition of Jack's three Ohio properties from Caesars to JACK Entertainment management.
Vice President of Maintenance & Sustainability, House President
INTER-COOPERATIVE COUNCIL
01.2010 - 01.2013
- Reviewed, revised, and drafted policy to support the maintenance goals of a 552-member student-owned housing organization.
- Led a committee in maintenance budgeting and planning to support 21 student group-houses and properties.
- Planned and led house meetings ensuring elected officer positions were filled and the democratic process was followed in accordance with the house constitution, ICC by-laws, and Robert's Rules of Order.
- Responsible for the leadership and development of house officers, as well as ensuring that their responsibilities pertaining to finances, work schedule, local inspections, etc., were being met.
Sergeant of Marines, Whitehouse Helicopter Crewchief
UNITED STATES MARINE CORPS - WHITE HOUSE
01.2003 - 01.2009
- Served as an aircrew member on White House aircraft that ensured the safe and timely transport of the President, Vice President, and various staff, as assigned.
- Earned and maintained a Top Secret YW clearance (currently inactive), as required for presidential service.
- Performed pre-flight, post-flight, and other routine inspections of aircraft as assigned to certify aircraft as ready for flight.
- Planned, performed, and led Marines in aircraft maintenance on White House helicopters.
- Responsible for the education and professional development of the 35 Marines of the Flightline work center.
- Performed and passed all inspections related to the temporary collateral duties of: Technical Publications Librarian, Fuel Inspection Program NCO, and Hazardous Materials Handling NCO for the Flightline work center.
Education
Master of Business Administration - Corporate Strategy, Operations Management
Ross (University of Michigan)
Ann Arbor, MI04.2018
Bachelor of Arts - Philosophy
University of Michigan
Ann Arbor, MI05.2013
Skills
- Process and Continuous Improvement
- Lean/Six Sigma
- Stakeholder management
- Influencing skills
- Community engagement
- Collaborative mindset
- Operational excellence
- Workflow optimization
- Process mapping
- Business process reengineering
Websites
Certification
- Lean/Six Sigma Green Belt, University of Michigan
- Certified Marketing Professional, ANA
- Product Marketing Certified Core, PMA
Softwareproficiencies
- Microsoft Excel (LinkedIn Certified)
- Signavio / Visio
- Workfront (system admin)
- Various specialized business tools
Timeline
Councilmember (Elected Volunteer Position)
CITY OF GROSSE POINTE PARK
01.2023 - Current
Senior Business Program Manager
ROCKET MORTGAGE
01.2023 - 01.2024
Senior Business Analyst
ROCKET MORTGAGE
01.2019 - 01.2023
Business Consultant
JACK ENTERTAINMENT
01.2013 - 01.2019
Vice President of Maintenance & Sustainability, House President
INTER-COOPERATIVE COUNCIL
01.2010 - 01.2013
Sergeant of Marines, Whitehouse Helicopter Crewchief
UNITED STATES MARINE CORPS - WHITE HOUSE
01.2003 - 01.2009
Bachelor of Arts - Philosophy
University of Michigan
- Lean/Six Sigma Green Belt, University of Michigan
- Certified Marketing Professional, ANA
- Product Marketing Certified Core, PMA
Master of Business Administration - Corporate Strategy, Operations Management
Ross (University of Michigan)
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