Brent Freestone
Wanaque
Summary
Dynamic customer service professional with extensive experience at Prostock Automotive, excelling in problem resolution and relationship building. Proven track record in enhancing customer satisfaction and loyalty through effective communication and product knowledge. Skilled in order processing and inventory management, driving operational efficiency and fostering a positive team environment.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Prostock Automotive
03.2025 - Current
- Assisted customers with inquiries, providing accurate product information and solutions.
- Managed order processing, ensuring timely and efficient fulfillment of customer requests.
- Resolved customer complaints by implementing effective problem-solving techniques.
- Collaborated with team members to enhance service delivery and maintain customer satisfaction standards.
- Developed relationships with repeat customers, fostering loyalty through exceptional service experiences.
Assistant Manager / Supervisor
The Autoparts Source
07.2017 - 03.2025
- Supported daily operations by coordinating inventory management and ensuring stock availability.
- Assisted in training new staff on product knowledge and customer service protocols.
- Collaborated with team to optimize store layout for improved customer experience.
- Monitored sales trends, providing insights to enhance merchandising strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Automotive Counterperson
002 AutoParts
01.2011 - 07.2017
- Assisted customers with inquiries, providing accurate product information and solutions.
- Managed order processing, ensuring timely and efficient fulfillment of customer requests.
- Resolved customer complaints by implementing effective problem-solving techniques.
- Collaborated with team members to enhance service delivery and maintain customer satisfaction standards.
- Developed relationships with repeat customers, fostering loyalty through exceptional service experiences.
Education
Finished An Eighteen Month Course On Automotive Re -
Lincoln Technical Institute
Mahwah, NJSkills
- Customer
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Client relations
- Professional telephone demeanor
- Paperwork processing
- Order processing
- Documentation
- Administrative support
- Building rapport
- Technical support
- Quality control
- Customer education
- Product sales
- Product and service solutions
- Sales expertise
- Order fulfillment
- Store maintenance
- Retail store support
- Stock management
Timeline
Customer Service Representative
Prostock Automotive
03.2025 - Current
Assistant Manager / Supervisor
The Autoparts Source
07.2017 - 03.2025
Automotive Counterperson
002 AutoParts
01.2011 - 07.2017
Finished An Eighteen Month Course On Automotive Re -
Lincoln Technical Institute