Summary
Overview
Work History
Education
Skills
Timeline
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Brent Gardner

Atlanta,GA

Summary

Skilled Manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.

Overview

14
14
years of professional experience

Work History

Case Manager

90works
01.2023 - Current
  • Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
  • Improved family dynamics by offering support, guidance, and mediation during challenging situations.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Process Operator

Corteva Agriscience
07.2019 - 01.2023
  • Enhanced production efficiency by optimizing chemical processes and implementing innovative techniques.
  • Reduced waste generation by closely monitoring process parameters and making necessary adjustments.
  • Participated in continuous improvement projects, utilizing Lean Manufacturing principles to optimize workflow efficiency.
  • Reduced error rates in analytical results through rigorous quality control measures and routine equipment calibration.
  • Streamlined sample preparation processes for faster turnaround times without compromising accuracy or reproducibility of results.

Line Control Supervisor

Martin's Famous Pastry Shoppe Inc.
05.2018 - 08.2019
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Conducted routine inspections of product to check quality and compliance with established product specifications
  • Conducted scheduled and impromptu evaluations to assess work performance

Sales Associate

Turner's Budget Furniture
01.2017 - 05.2018
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Maintained organized, presentable merchandise to drive continuous sales
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Maintained records related to sales, returns and inventory availability
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Trained and developed Associates in company processes, product knowledge, customer service and selling techniques

Shift Manager

Five Guys
06.2015 - 07.2017
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately

Manager

Zacadoo's
08.2010 - 05.2015
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Reduced labor costs by 10% percent while maintaining excellent service and profit levels
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Skillfully interacted with external vendors to obtain best quality in pricing and product
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
04.2024

Associate of Science - Biology

Georgia Military College
Valdosta, GA
12.2014

High School Diploma -

Valdosta High School
Valdosta, GA
05.2008

Skills

  • Production line control
  • Quality control guidelines
  • Thermal control systems
  • Access control
  • Performance improvement
  • Results-oriented

Timeline

Case Manager

90works
01.2023 - Current

Process Operator

Corteva Agriscience
07.2019 - 01.2023

Line Control Supervisor

Martin's Famous Pastry Shoppe Inc.
05.2018 - 08.2019

Sales Associate

Turner's Budget Furniture
01.2017 - 05.2018

Shift Manager

Five Guys
06.2015 - 07.2017

Manager

Zacadoo's
08.2010 - 05.2015

Bachelor of Arts - Psychology

Southern New Hampshire University

Associate of Science - Biology

Georgia Military College

High School Diploma -

Valdosta High School

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Brent Gardner