Brent Genovese
Riverview,Fl
Summary
Experienced professional seeking a leadership role in the Field Service Industry. Skilled in absorbing complex information and solving technological, logistical, and organizational problems under pressure. Proven track record of success in multiple positions, demonstrating a collaborative and participative management style. Strong interpersonal and conflict resolution skills to build relationships at all levels of an organization.
Overview
23
23
years of professional experience
Work History
Tech Sales Manager
Mercury Medical
Clearwater, FL
07.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to expand sales opportunities.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Field Product Integration Manager
Immertec
Tampa, FL
09.2021 - 06.2023
- Promote and sell product to medical device companies with Key Operating Leaders
- Collaborated with surgical and support staff on site
- Installation of hardware and software for existing and onboarding clients
- Remote and onsite troubleshooting, along with creating documentation for use by the rest of the integration team
- Book travel, itinerary, and meetings for all scheduled events.
- Facilitated clear communication among project teams, resulting in better collaboration and smoother workflows during complex integrations.
- Trained team members on new tools and techniques for efficient integration management, elevating overall expertise within the organization.
- Managed vendor relationships to ensure timely delivery of products and services while maintaining cost efficiencies.
- Evaluated emerging technologies to stay current with industry trends, ensuring continuous improvement of integration practices.
- Enhanced system efficiency by streamlining processes and integrating various platforms.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Managed the entire east coast of the United States.
CT, MRI, Biomedical Engineer
Moffitt Cancer Center
Tampa, FL
04.2010 - 09.2021
- Manage and negotiate purchase and service contracts (estimated annual expenditures total approximately $5M)
- Interfaced directly with hospital board, COO, CFO and department directors to resolve acute and systemic logistical issues
- Managed and scheduled vendors for work on equipment that carries contracts
- Committed to voluntary on-call status for emergency response to facility issues, was on call 24-7 for 365 days/year for over 5 years and responded to all calls within two hours or less
- Performed preventative maintenance, repairs and safety inspections of CT, MRI, and Nucmed machines
- Oversee and manage contractor installation of equipment systems and perform acceptance test documentation, compliance for safety and performance
- Responsible for oversight, documentation and compliance with respect to local and state agency requirements
- Work closely with inspection agencies (State Fire Marshall, Agency for Healthcare Administration and Joint Commission on Accreditation of Healthcare Organizations) to perform systems evaluation with respect to code compliance
- Interface with 73 departments, over 4,000 internal customers, vendors and contractors to provide cost effective and time dependent solutions to organizational logistical and equipment breakdowns
- Volunteered for multiple off-site training programs, as needed (2-4 weeks per session) to increase value to the organization - on a pass/fail basis, registered 95% or better on all training session final exams.
HVAC Mechanic
Total Building Solutions
Tampa, FL
04.2006 - 04.2010
- Installed, serviced and troubleshot chiller and air handler systems
- Evaluated existing system performance, developed solutions, and/or implemented remedial solutions or specified system design enhancements for contractor installation
- Developed and provided logistical schedules for organized system shut downs and replacements to minimize downtime for clients
- Responsible for equipment placement via crane operations; knowledgeable in hand signals and crane operation safety protocols.
Loan Organizer
World Leadership Group
Orlando, FL
06.2004 - 06.2006
- Responsible for client and partner recruitment via cold calls, social networking, and market database analytics
- Performed due diligence via research of target group investment history, pre-qualification loan/refinance history to sell product lines via cold calls
- Analyzed potential client group debt, investment, and personal finance history to build and sell target financing program to construct client base
- Interacted and built relationships with lenders, processors, and title companies to provide applicable client solutions and maximize profitability
- Performed interviews and candidate assessment to assemble a thriving team of over 30 personnel throughout the United States to contribute to company growth and revenue base.
Equipment Operator
A&T Plumbing
Kissimmee, FL
03.2002 - 06.2004
- Operated mini-excavator and bobcat for excavation and placement of utility installations; placed materials for installs and interfaced with GC and regulating bodies and inspectors to insure proper install
- Reviewed project plans, prepared material takeoffs, placed associated orders and scheduled labor, equipment, deliveries and inspections to complete industrial, commercial and residential utility installations.
Sales Manager, Leasing Manager
TCRS Park's at Hunter's Creek/Buena Vista Point
Orlando, FL
03.2002 - 06.2004
- Manned sales office and performed facility tours
- Responsible for selling rental units in a market with proximal competitors on a commission basis
- Responsible charge of accounts receivable/collections (up to $500,000 cash per month) and physically posted deposits and performed associated accounting entries
- Managed personnel via development of weekly scheduling and adjustments regarding callouts
- Liaison between management and clients; researched potential resident employment and criminal history, advised residents with regard to personal issues and community guidelines, enforced property safety procedures and leveraged relationships to build resident and employee satisfaction
- Trained new employees regarding company policies and customer service goals.
Education
Associate of Applied Science - Mechanical Systems
Hillsborough Community College
Tampa, FL05.2012
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales strategy development
- Motivational Skills
- Product Knowledge
Workplaceskills
Microsoft Office Suite iTMS Facility Work Order System
References
References available upon request.
Avocations
Participated in Disney's F.I.R.S.T. Robotics Design and Build Competition and learned design, engineering and construction skills from MIT professors. Repair and rebuild machines and equipment, to include, but not limited to: CT MRI and Nucmed machines, Plasma screen televisions, Vehicles and small watercraft, Air conditioning systems, Refrigerators and freezers, Residential washers and dryers, Small engine machines (air compressors, lawn mowers, chain saws, pressure washers, etc.).
Timeline
Tech Sales Manager
Mercury Medical
07.2023 - Current
Field Product Integration Manager
Immertec
09.2021 - 06.2023
CT, MRI, Biomedical Engineer
Moffitt Cancer Center
04.2010 - 09.2021
HVAC Mechanic
Total Building Solutions
04.2006 - 04.2010
Loan Organizer
World Leadership Group
06.2004 - 06.2006
Equipment Operator
A&T Plumbing
03.2002 - 06.2004
Sales Manager, Leasing Manager
TCRS Park's at Hunter's Creek/Buena Vista Point
03.2002 - 06.2004
Associate of Applied Science - Mechanical Systems
Hillsborough Community College