Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

BRENT HANSEN

Operations Manager
Hooper,Utah

Summary

Proactive professional with a strong background in driving process improvement initiatives, developing and motivating teams, and increasing customer satisfaction. Adept at identifying and eliminating inefficiencies, reducing costs, and improving operational performance. Able to quickly analyze and adapt to changing business conditions. Results-oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results. Experienced in developing and executing strategies to increase productivity and profitability. Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction.


Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

26
26
years of professional experience

Work History

Operations Manager

MAU, Inc
Ogden, Utah
06.2021 - Current
  • Responsible for ensuring site wide operations are performing at agreed upon service levels and driving continual improvement in safety, logistics, operations, and internal support processes
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Serve as the key point of contact with the customer's Business Unit Leaders
  • Ensure that MAU is in compliance with site specific policies and regulations
  • Ensure all Operations Supervisors are meeting performance expectations and are compliant with Leaders Standard Work
  • Ensure that department specific metrics are meeting target
  • Support the MAU Safety Team so that the following can be accomplished:
  • Assist in driving improvement and modification of training material, standard work, and other documents to help standardize processes and keep employees safe
  • Participate in the Annual Health and Safety Action Plan
  • Facilitate Safety Action Improvement Process
  • Ensure that consistent communications are maintained between MAU and customer staff
  • Ensure that MAU is in compliance with site specific policies and regulations
  • Meet with customer regularly for support, process improvement and action registry completion
  • On call 24/7 for any emergency including both personnel injury and property damage
  • Coordinate training and development plans for the leadership team
  • Conduct & train 4 Step Problem Solving process
  • Conduct Safety Gemba's with Team / Employees and General Manager
  • Maintain consistent administration of MAU policies to mitigate legal exposure
  • Provide coaching and if necessary administer disciplinary actions to associates
  • Interface between customer leadership and MAU leadership
  • Provide resources for both short and long term special projects
  • Evaluate project performance for process improvement recommendations

Operations Supervisor

MAU, Inc
Ogden, Utah
12.2016 - 06.2021
  • Report staffing shortages to General Manager which may cause loss in productivity or output
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Organize associates on shift to achieve output, quality and safety goals
  • Timely completion of shift-end reports and other documentation as required
  • Maintain a safe, clean work area and follow all established safety guidelines, ensuring conformance with OSHA
  • Resolve any quality issues when appropriate, elevating issue to General Manager when necessary
  • Make certain area and personnel are adhering to QS 9000, TS 16949, and ISO 14001 standards
  • Ensure that Raw Material Lead orders all materials to prevent production interruptions for current and oncoming shifts
  • Function as a backup to the Raw Material Lead, ordering materials when necessary
  • Utilize equipment to prevent downtime thereby attaining productivity and quality goals
  • Practice Continuous Improvement and BPS standards and principles including 5-S, housekeeping, etc
  • Ensure all set-ups and changeovers are performed efficiently and effectively
  • Support training initiatives driven by General Manager
  • Meet shift build plans
  • Perform other duties as assigned by General Manager.

Global Health Industries
Ogden, Utah
05.2015 - 12.2016
  • My current responsibilities are to operate, trouble shoot, and perform routine maintenance on the various production packaging equipment
  • I coordinate with scheduling, material conveyance, and upper management to ensure that a quality product is packaged and distributed on time
  • I do a monthly preventative maintenance check on the equipment to which I am assigned, and update necessary records attached to the equipment.

Production Specialist

ThermoFisher Scientific
Logan, Utah
06.2014 - 05.2015
  • Preparing, collecting, analyzing and recording FT-IR sample results for the BioCenter production area
  • I also perform “burst” and “peel” quality assurance tests for each chamber lot produced within production
  • These tests will determine if the material being used passes all necessary requirements according to the specifications put forth by the customer
  • During these processes I will inspect each individual sample that is produced, checking for any imperfections, blemishes, gels, carbons, imbedded particles or anything else that may cause a deformity to the chamber resulting in a failure
  • Another capacity in which my duties are being fulfilled is with the reviewing and verification of the documentation being recorded by production
  • I methodically progress my way through the documentation, page by page, checking for mathematical, written, or errors of omission.

Production Specialist

ThermoFisher Scientific
Logan, Utah
08.2008 - 06.2014
  • Plan, prepare and organize film to be used within the production area
  • Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
  • Set up weekly schedules to ensure proper production flow
  • Problem solve and trouble shoot broken processes found in our finished goods
  • Cross train with multiple production lines located in the clean room
  • Actively involved in Kaizen, 5S and Lean manufacturing programs and events, as Process Champion, Team Lead and Team Member.
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Met customer demand by working extra shifts and consistently exceeding production quotas.

Production Technician

ThermoFisher Scientific
Logan, Utah
01.2005 - 08.2008
  • Assembly and inspection of sterile bags within our Class 10,000 clean room, production facility
  • Close attention to detail
  • Emphasis on quality, lean manufacturing and single-piece flow
  • The production line consisted of many areas of expertise including pre-cut, v-bar sealing, Ver trod sealing and final inspection, all of which I am highly efficient at.

Inserter Operator/Specialist

Moore BCS/RR Donnelly
Logan, Utah
01.2003 - 12.2004
  • Responsible for the setup, verification and operation of Pitney Bowes and Bell & Howell high speed inserting machines
  • Operated machines at their optimal performance levels to acquire greatest through-put, i.e
  • Loading paper onto input feeder, maintaining insert levels on individual insert feeder locations, sorted and banded finished product
  • Performed various trouble shooting and necessary repairs in order to maintain a good workflow
  • Was responsible for multiple tasks taking place at the same time
  • Ensured that product was on-time to meet ship dates
  • Cross trained with other departments to acquire greater knowledge of our products
  • Trained new operator and assistants
  • Assisted maintenance department with repairs and preventative maintenance tasks.

Moore BCS/RR Donnelly
Ogden, Utah
01.1998 - 01.2000

Education

Sky View High School

Skills

Lean Six Sigma

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Timeline

Operations Manager

MAU, Inc
06.2021 - Current

Operations Supervisor

MAU, Inc
12.2016 - 06.2021

Global Health Industries
05.2015 - 12.2016

Production Specialist

ThermoFisher Scientific
06.2014 - 05.2015

Production Specialist

ThermoFisher Scientific
08.2008 - 06.2014

Production Technician

ThermoFisher Scientific
01.2005 - 08.2008

Inserter Operator/Specialist

Moore BCS/RR Donnelly
01.2003 - 12.2004

Moore BCS/RR Donnelly
01.1998 - 01.2000

Sky View High School

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BRENT HANSENOperations Manager