Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Brent Harden

Smyrna,TN

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

9
9
years of professional experience

Work History

Operations Manager

HD Supply
10.2021 - Current
  • Supervised operations staff of 45. Kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.

Inbound Supervisor

HDSupply
10.2016 - 10.2021
    • Reduced order errors with thorough quality control checks and effective communication with warehouse team.
    • Contributed to overall company success by sharing best practices and insights with other supervisors, fostering a culture of continuous improvement.
    • Coordinated with other departments to improve overall supply chain efficiency, resulting in reduced lead times for customers.
    • Increased customer satisfaction by ensuring timely and accurate delivery of products to clients.
    • Optimized warehouse space utilization by implementing an effective storage plan based on product types and priority levels.
    • Streamlined inbound processes by implementing efficient scheduling and inventory management systems.
    • Assessed employee performance through regular evaluations, identifying top performers for recognition and providing constructive feedback when needed.

Education

High School Diploma -

Smyrna High School
Smyrna, TN
2000

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Operational efficiency
  • Decision-making
  • Operational efficiency
  • Employee relations and conflict resolution
  • Planning and implementation
  • Performance monitoring
  • Cost reduction

Timeline

Operations Manager

HD Supply
10.2021 - Current

Inbound Supervisor

HDSupply
10.2016 - 10.2021

High School Diploma -

Smyrna High School

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