Brent Harriman
Bakersfield,CA
Summary
Dedicated IT professional with experience providing technical support to end users in a professional healthcare environment. Proven track record of resolving a wide range of technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying updated of new developments in the IT industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Technician
Universal Healthcare MSO, IPA
01.2024 - 03.2025
- Worked closely with EMR software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for our onsite medical staff.
- Exceeded SLA's with prompt response times and thorough issue resolution.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Assisted in the selection and deployment of company-wide applications that met business requirements while minimizing cost and complexity.
- Created user accounts and assigned permissions, while closely following RBAC protocol.
- Helped streamline repair processes and update procedures for support action consistency.
- Used ticketing systems to manage and process support actions and requests.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Provided input during technology refresh cycles to ensure cost-efficiency between business needs and IT capabilities going forward.
Technology Sales Associate
Target
05.2020 - 11.2023
- Streamlined internal processes for order management, reducing lead times while maintaining high levels of accuracy.
- Exceeded sales targets by leveraging in-depth product knowledge and effective closing techniques.
- Facilitated successful product demonstrations, highlighting key features and benefits to prospective customers.
- Attended industry events to network with potential clients, expanding brand awareness in the market.
- Collaborated with team members to drive overall sales growth and improve team performance.
- Developed strong client relationships through consistent follow-ups and excellent communication skills.
Skills
- Remote desktop support
- Help desk support
- Wireless networking
- Hardware installation
- End-user training
- Incident management
- Asset management
- Application support
- VoIP systems
- Disaster recovery planning
- Ticket support system management
Certification
- A+, CompTIA - June 2023-2026
Timeline
IT Support Technician
Universal Healthcare MSO, IPA
01.2024 - 03.2025
Technology Sales Associate
Target
05.2020 - 11.2023
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