Brent Harveston
Maryville,TN
Summary
Professional with strong background in retail operations and customer service, prepared to excel in this role. Skilled in inventory management, sales, and providing exceptional customer experiences. Known for strong teamwork, reliability, and adaptability in dynamic environments. Focused on achieving results and maintaining high standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Customer Advocate
Clayton Homes Corporate Office
04.2025 - Current
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
Pro Shop Associate
Wild Laurel Golf Course
08.2024 - Current
- Assisted with special events coordination, resulting in successful tournaments and member appreciation days.
- Implemented visual merchandising techniques that showcased featured products and boosted overall sales.
- Enhanced customer satisfaction by providing exceptional service and timely assistance in the pro shop.
- Participated in ongoing professional development opportunities to stay current on industry trends and product knowledge.
- Played an active role in setting up promotional displays during seasonal sale events, maximizing exposure for featured items.
- Maintained a well-organized inventory, ensuring easy access to merchandise for both staff and customers.
- Handled customer complaints professionally, resolving issues promptly while preserving positive relationships.
- Processed transactions accurately, maintaining a high level of customer trust and financial integrity in the pro shop.
- Assisted members with scheduling tee times, ensuring efficient course utilization during peak hours.
- Trained new staff members on best practices for customer service and sales within the pro shop environment.
Restaurant Worker
Aubrey's Restaurant
01.2016 - 07.2024
- Contributed to creating a welcoming atmosphere by maintaining cleanliness throughout the pro shop.
- Coordinated with other departments to ensure seamless integration of services offered at the facility.
- Utilized POS system effectively for all transactions, ensuring accuracy in daily accounting tasks.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Enhanced course efficiency by maintaining clean, organized, and fully stocked golf cart stations.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
- Elevated course appearance, assisted with removal of litter and debris from golf course.
- Reduced wait times for guests, quickly responded to requests for additional carts during peak hours.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
CSA
US Airways
04.2014 - 12.2016
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
- Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
- Streamlined check-in process for faster boarding and improved passenger experience.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Managed group bookings expertly from initial inquiry through final payment processing.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Checked cargo and baggage for security to meet TSA regulations.
Education
High School Diploma -
Maryville High School
01.2016
No Degree - Journalism
Pellissippi State Community College
Knoxville, TN05.2012
Skills
- Responsive to constructive criticism
- Multitasking in high volume situations
- Time management
- Detail oriented
- Conflict resolution
- Experience working among a team
- Adaptability in any professional setting
- Strong communication
- Critical thinking
- Maintaining a professional demeanor at all times
- Data entry
- Complaint handling
Timeline
Customer Advocate
Clayton Homes Corporate Office
04.2025 - Current
Pro Shop Associate
Wild Laurel Golf Course
08.2024 - Current
Restaurant Worker
Aubrey's Restaurant
01.2016 - 07.2024
CSA
US Airways
04.2014 - 12.2016
No Degree - Journalism
Pellissippi State Community College
High School Diploma -
Maryville High School
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