Brent Havanchak
Concord Twp,OH
Summary
Experienced Automotive Master Diagnostic Technician specializing in EV certification and advanced diagnostics. Known for improving service efficiency and fostering teamwork, ready to leverage expertise to enhance operational success and customer satisfaction. Proven track record for attracting young technicians through personal connection at GM ASEP program to finalizing training transitioning to flat rate technician status.
Overview
23
23
years of professional experience
Work History
Automotive Master Diagnostic Technician
Tim Lally Chevrolet
Warrensville Heights, OH
03.2003 - Current
- Lead as Team Leader in shop for 5 years
- Dispatched 300+ work orders on average per week.
- EV Certified and experienced
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Conducted thorough inspections to identify mechanical and electrical faults.
- Collaborated with service team to prioritize repairs and enhance workflow efficiency.
- Mentored junior technicians in troubleshooting techniques and equipment usage.
- Operated as point of contact for GM ASEP program director. Brought in and trained soon to be GM certified young graduate technicians
- Implemented process improvements resulting in reduced diagnosis turnaround times.
- Analyzed customer feedback to refine service processes and increase satisfaction levels.
- Improved patient satisfaction with timely diagnosis through excellent communication and collaboration with fellow technicians
- Recommended $250k worth of work per month on average with 80k on average sold per month.
- 275 RO's serviced per month average
Education
Automotive/Diesel
Ohio Auto/Diesel Technical Institute
Cleveland, OH05-1998
Skills
- EV Certified
- Advanced Diagnostics
- Vehicle inspection
- System testing
- Electrical diagnostics
- Leadership qualities
- Efficiency expert
Timeline
Automotive Master Diagnostic Technician
Tim Lally Chevrolet
03.2003 - Current
Automotive/Diesel
Ohio Auto/Diesel Technical Institute