Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
Generic

Brent Heaton

Frisco

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

25
25
years of professional experience

Work History

Security Officer

Sidecar
11.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Security Officer

Kanvas
11.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Store Manager

Car Toys
07.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Car Toys
02.2000 - 07.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Developed new store location from ground up by hiring and training efficient team.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Head of Security

Norm’s Eatery and Ale House
05.2012 - 10.2016


  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
  • Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
  • Responded quickly and effectively to security breaches or incidents, mitigating potential damage and ensuring prompt resolution.
  • Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
  • Responded quickly to emergency situations to assess and deflect issues.

Security Officer

The Ballroom
10.2010 - 05.2012
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Sulphur High School
Sulphur, LA

Skills

  • Staff Supervision
  • Display Model Assembly
  • Color Discrimination
  • Merchandise Quality Assurance
  • Performance Monitoring and Evaluation
  • Shrinkage Prevention
  • Merchandise Promotion and Display
  • Reporting and Performance Analysis
  • Business Operations
  • Payroll Management
  • Supply Ordering
  • Verbal and Written Communication
  • Standard Operating Procedures Understanding
  • Customer Satisfaction
  • Proper Staffing
  • Customer Engagement
  • Problem Anticipation and Resolution
  • Continuous Development
  • Sales Tracking
  • Inventory Management

Accomplishments

  • Achieved the number 1 store of year 4 times and multiple top 5 results.

Skills

  • Scheduling and Time-Tracking
  • Planogram Execution
  • Employee Training
  • Sales Documentation
  • Customer Interaction
  • Cash Management
  • Stock Organization
  • Pricing Updates
  • Team Meetings
  • Till Counting

Timeline

Security Officer

Sidecar
11.2024 - Current

Security Officer

Kanvas
11.2023 - Current

Store Manager

Car Toys
07.2022 - Current

Head of Security

Norm’s Eatery and Ale House
05.2012 - 10.2016

Security Officer

The Ballroom
10.2010 - 05.2012

Store Manager

Car Toys
02.2000 - 07.2022

Sulphur High School

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Brent Heaton