Brent Heinbokel
Detroit,MI
Summary
A conscientious individual dedicated to staying poised in all types of situations. Accomplished crew leader, with confidence in leading cross-functional teams and managing project timelines, budgets and resources. Strong communication and collaboration skills with the ability to work on multiple projects simultaneously. Ready to utilize the experience gained by providing results and longevity in a new role with an exciting company.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Convention Show Services
06.2023 - Current
- In charge of all union employees safety regulations
- Providing general contract services for trade shows, expositions, and conventions
- Working closely with show management to provide installation/dismantle labor, drayage, furniture, and equipment for all types of events
- Assist exhibitors with floor plans, rentals, and sales
- Offering personalized service, creativity, and quality customer care
- Set-up meeting rooms
- Invoicing/Billing.
Partner Management Specialist
AMROCK
05.2020 - 05.2022
- Managed over 11,000 signing agents/notaries
- Recruiting
- Onboarding and building agent profiles
- Overseeing defects/complaints
- Trained team members
- Coached notaries
- Fee negotiations
- Escalations
- Respond to emails and hot-line calls from other teams, clients, or notaries
- Eclose Specialist - train, conduct live webinars, recruit, and push out new types of electronic signings such as Remote (RON), IPEN, and Hybrids
- Utilized platforms Nexsys Clear Sign and Pavaso.
Facility Technician
Quicken Loans/Rock Central
07.2019 - 05.2020
- Managing multiple floors in the building
- Assisting client needs
- Overseeing maintenance, setting floor plans, and stocking.
Crew Leader
Better Hardwood Floors
01.2008 - 10.2018
- Managing the staff as well as refinishing and installing hardwood floors
- Sales and marketing
- Bidding on jobs
- Scheduling
- Communication with clients to ensure satisfaction with final product.
Education
High School Diploma -
Roosevelt High School
Wyandotte, MISkills
- Manage staff to ensure quality and time efficiency
- Customer Service/Relations
- Computer (Microsoft Word, Outlook, Excel)
- Phone Communications
- Product Management
- Coaching/Employee Training
- Recruiting
- Fee Negotiations
- Eclose Specialist
- Install/Refinish hardwood floors/Finish Carpentry
References
available upon request
Timeline
Customer Service Representative
Convention Show Services
06.2023 - Current
Partner Management Specialist
AMROCK
05.2020 - 05.2022
Facility Technician
Quicken Loans/Rock Central
07.2019 - 05.2020
Crew Leader
Better Hardwood Floors
01.2008 - 10.2018
High School Diploma -
Roosevelt High School
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