Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brent Hess

Kokomo,Indiana

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Manager/Key Holder

FYE
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Shoulder Cutter

Tyson
04.2019 - 10.2020
  • Prepared poultry by cleaning, cutting and discarding inedible parts.
  • Trained new employees on proper shoulder cutting techniques and company-specific procedures, increasing workforce skill levels.
  • Proactively identified potential issues in raw materials or equipment performance, addressing them before they impacted final product quality or safety standards.
  • Monitored and enhanced cutting continuously while keeping low scrape ratings.
  • Maintained a safe work environment by consistently following safety guidelines and procedures.

Correctional Officer

NWCC
01.2018 - 04.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.

Department Manager

Publix
03.2012 - 09.2015
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.

PFC Technology Specialist

US Army
06.2009 - 07.2010
  • Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
  • Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
  • Improved customer satisfaction by providing timely and effective technology support.
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Developed network and database security for monitoring and alerting of potential threats.
  • Managed network infrastructure upgrades, ensuring minimal downtime for end users.

Education

High School Diploma -

Dunbar High School
Fort Myers, FL
05.2009

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Employee Scheduling
  • Customer rapport
  • Google Drive
  • Computer Skills
  • Schedule Management

Timeline

Assistant Manager/Key Holder

FYE
02.2024 - Current

Shoulder Cutter

Tyson
04.2019 - 10.2020

Correctional Officer

NWCC
01.2018 - 04.2019

Department Manager

Publix
03.2012 - 09.2015

PFC Technology Specialist

US Army
06.2009 - 07.2010

High School Diploma -

Dunbar High School

Similar Profiles

CREATE PROFILE
Brent Hess