Brent Heuer

• Oversee building closure: Ensure all safety protocols are executed, safeguarding personnel and equipment at day’s end.
• Coordinate end-of-day tasks: Lead all departments to complete their closing activities, setting up the day shift for success and maintaining operational efficiency.
• Drive performance: Consistently exceed priority goals, achieving results well above target standards.
• Train future leaders: Mentor and train multiple closing leads, fostering leadership within the team and enhancing overall store performance.
• Manage significant revenue: Responsible for operations that generate $250,000 in weekly revenue, ensuring continuous profitability.
• Enhance customer satisfaction: Led the team to meet operational goals, effectively managing resources to elevate customer service quality.
• Implement training programs: Developed and executed training initiatives, improving service efficiency and boosting employee engagement.

• Supervise and coordinate a team of over 100 staff members, fostering a collaborative and efficient work environment.
• Launched the Logistics Department: Established a dedicated logistics team to streamline the distribution of materials from the storage unit to the convention center, significantly enhancing operational efficiency.
• Revised Organizational Policies: Authored new by-laws to improve governance and structure within the organization.
• Expanded Talent Pool: Successfully recruited skilled individuals to address specific departmental needs, enhancing overall team capabilities and performance.
• Collaborated with Partners: Partnered with Gnome Games to enhance tabletop gaming offerings, enriching the event experience for attendees.
• Optimized Team Roles: Appointed and mentored team members in roles that leveraged their strengths, leading to smoother operations and minimal issues during the convention.

Chair of Staff Services and Merchandise
2016

• Managed staffing services and merchandise logistics to ensure effective operations and customer satisfaction.

Tabletop Staff
2015

• Supported tabletop gaming activities, contributing to the overall success of event programming.

• Customer Engagement and Support: Schedule and follow up on customer jobs, providing clear quotes and guidance throughout the process to ensure customer satisfaction.
• Team Leadership and Improvement: Lead teams to address and rectify errors, fostering a culture of continuous improvement and accountability to enhance overall service delivery.
• Streamlined Logistics: Optimized logistics processes, significantly enhancing operational efficiency and reducing turnaround times for service completions.
• Supervision of Drivers and Movers: Oversee a team of drivers and movers, enforcing adherence to safety protocols and maintaining high service standards.
• Training Development: Create and implement training programs for new hires, improving the onboarding experience and elevating workforce competency.
• Feedback Analysis: Analyze customer feedback to pinpoint service improvement opportunities, resulting in increased overall client satisfaction.

• Versatile Operator: Adaptable operator capable of efficiently managing different tasks across multiple machines to meet production needs and improve workflow.
• Machine Proficiency: Mastered operation of all seven machines, including both operator and non-operator roles, within just eight months, demonstrating a strong ability to learn quickly.
• Knowledge Resource: Acted as a reliable source of information for new team members, providing guidance and support to ensure they could perform their jobs effectively.
• Production Management: Operated production machinery to optimize workflow and uphold product quality standards.
• Performance Monitoring: Monitored equipment performance regularly, quickly identifying and resolving issues to maintain operational efficiency.
• Collaborative Operations: Worked closely with team members to streamline processes, enhancing overall productivity and effectiveness.
• Safety Implementation: Enforced safety protocols diligently, fostering a safe work environment for all staff and minimizing risks.

• Consistent Project Completion: Successfully completed various projects for management while effectively managing my primary responsibilities.
• Job Mastery: Learned 15 out of 18 roles within the organization, showcasing a strong commitment to personal and professional growth.
• Trusted Problem Solver: Recognized by supervisors as a go-to resource for resolving complex issues when they arise.
• Versatile Operator: Adaptable operator capable of efficiently managing different tasks across multiple machines to meet production needs and enhance workflow.
• Machine Proficiency: Mastered operation of all seven machines, including both operator and non-operator roles, within just eight months, demonstrating a strong ability to learn quickly.
• Knowledge Resource: Acted as a reliable source of information for new team members, providing guidance and support to ensure they could perform their jobs effectively.
• Production Management: Operated production machinery to optimize workflow and maintain high product quality standards.
• Performance Monitoring: Regularly monitored equipment performance, quickly identifying and resolving issues to ensure operational efficiency.
• Collaborative Operations: Worked closely with team members to streamline processes, enhancing overall productivity and effectiveness.
• Safety Implementation: Enforced safety protocols diligently, fostering a safe work environment for all staff and minimizing risks.

• Product Management: Responsible for unloading, sorting, and distributing products from trucks efficiently to maintain workflow.
• Process Optimization: Streamlined logistical timelines for Walmart operations, reducing processing time from six hours to four hours.
• Team Leadership: Supervised a team of 15 members across two backrooms, ensuring effective collaboration and productivity in unloading activities.
• Training and Development: Served as the head trainer for most departments, overseeing training on all power lifting equipment and enhancing overall team competency.
• Operational Compliance: Monitored daily operations to ensure strict adherence to company policies and procedures, promoting a safe and effective work environment.
• Mentorship: Trained and mentored team members to improve performance and service quality, fostering a culture of continuous improvement.
• Performance Evaluation: Conducted regular performance evaluations, providing constructive feedback to support employee development and career growth.

• Product Handling: Managed the unloading, sorting, and distribution of products from trucks to ensure a streamlined workflow.
• Team Leadership: Supervised a dedicated team of 3 to 5 staff members, fostering teamwork and efficiency in the grill area.
• Training Responsibilities: Served as the primary trainer for all incoming grill staff, ensuring they were well-prepared and knowledgeable about operational procedures.
• Operational Oversight: Responsible for opening and closing the grill area, maintaining high standards of cleanliness and safety throughout all shifts

• Elected Leadership: Voted into the position of Troop Leader for three consecutive years, demonstrating strong leadership skills and community trust.
• Eagle Scout Achievement: Achieved the rank of Eagle Scout at the age of 17, showcasing dedication and commitment to personal development and community service.
• Troop Development: Founded and led a new troop for adult scouts in 2012, responding to requests from peers to facilitate an engaging and supportive scouting environment.
• Mentorship Role: Acted as a mentor to numerous scouts, guiding them through the process of achieving their Eagle Scout rank and encouraging personal growth and leadership development.