Brent Hoss
McLouth,KS
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Parts and Service Director
Airport CDJR
Platte City, MO
12.2022 - 04.2024
- Supervised the daily operations of the parts and service departments.
- Ensured compliance with all safety regulations in the shop environment.
- Created strategies to improve customer relations within the service departments.
- Monitored trends in customer complaints to identify areas for improvement.
- Conducted periodic performance reviews of all staff members in parts and service departments.
- Maintained relationships with vendors to ensure timely delivery of parts orders.
- Coordinated staff training programs for both new and existing technicians.
- Developed and maintained service and parts department budgets.
- Oversaw the ordering of parts, inventory control, and stock levels.
- Provided technical advice to customers on repair orders and maintenance issues.
- Managed customer service satisfaction surveys for all service departments.
- Implemented procedures to streamline workflow processes throughout the shop environment.
- Tracked warranties issued by manufacturers to ensure proper reimbursement was received.
- Reviewed technician time cards on a weekly basis for accuracy and efficiency.
- Assisted with recruitment efforts by interviewing potential candidates for available positions.
- Performed regular inspections of shop facilities to maintain cleanliness standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Reconditioning Manager
Cable-Dahmer of Topeka
Topeka, KS
01.2022 - 12.2022
- Coordinated and managed the reconditioning of vehicles, ensuring they met all safety standards.
- Supervised a team of technicians to ensure timely completion of projects.
- Monitored daily production activities to identify areas for improvement and increased efficiency.
- Maintained accurate records of work performed on each vehicle during reconditioning process.
- Ordered parts and supplies needed for repairs or upgrades to vehicles.
- Reviewed repair estimates from service providers before approving them for payment.
Fixed Operations Director
Victory CDJR
Kansas City, KS
02.2018 - 07.2021
- Developed and implemented strategies to improve customer service satisfaction in the Fixed Operations Department.
- Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
- Coached, mentored, and trained staff members on best practices within the Fixed Operations Department.
- Ensured compliance with all applicable laws and regulations related to fixed operations activities.
- Managed inventory levels and purchasing processes for parts used in the Fixed Operations Department.
- Analyzed financial data and prepared reports summarizing departmental performance within the Fixed Operations Department.
- Collaborated with other departments to ensure a seamless workflow throughout the organization.
- Implemented innovative solutions to increase productivity within the Fixed Operations Department.
- Maintained relationships with customers, vendors, and suppliers in support of fixed operations activities.
- Resolved customer complaints quickly and efficiently while ensuring customer satisfaction in the Fixed Operations Department.
Skills
- Scheduling and Planning
- Sales Support
- Parts Procurement
- Warranty Administration
- Service Operations
- Automotive Industry Knowledge
- Staff Management
- Brand Management
- Human Resources Management
- Cost Control
- Schedule Management
- Revenue Forecasting
- Policy administration
- Process Improvement
- Customer Service
- Business Administration
- Employee Development
- Decision-Making
- Negotiation and Conflict Resolution
- Performance Evaluations
- Computer Skills
- Effective Communication
- Customer Relationship Management
- Multitasking
- Written Communication
- Shift Scheduling
- Problem-Solving
- Team building
- Managing Operations and Efficiency
- Professionalism
- Positive Attitude
- Staff Training
- Problem Resolution
- Contract Negotiation
- Performance Evaluation
- Hiring and Training
- Reliability
- Preventive Maintenance
- Administration and Reporting
- Time Management
- Employee Coaching and Mentoring
- Adaptability
- Professional and Courteous
- Business Analysis and Reporting
Accomplishments
- National Dodge Service Manager of the year for Customer Satisfaction and Fixed First Visit
- Multi year top recognition for Customer Satisfaction and Fixed First Visit in local Market Area
Affiliations
- Enjoy time with family members while camping, fishing, hunting and horseback trail riding
Websites
Business Development Activities
- Have served as Advisory Board member for Pitt State University
- Have served as Advisory Board member for Oklahoma State University
- Have served as Advisory Board member for KCKCC
- Have served as Advisory Board member for Washburn Tech
- Multiple Chamber of Commerce activities
Timeline
Parts and Service Director
Airport CDJR
12.2022 - 04.2024
Reconditioning Manager
Cable-Dahmer of Topeka
01.2022 - 12.2022
Fixed Operations Director
Victory CDJR
02.2018 - 07.2021
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