Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Brent Johnson

Arlington,TX

Summary

Dynamic leader with proven success in hospitality and retail management, notably at P.F. Changs. Excelled in enhancing customer satisfaction, evidenced by implementing new service protocols that boosted ratings by 2%. Skilled in Aloha POS and adept at conflict management, I've driven teams towards excellence, ensuring operational efficiency and superior service delivery.

Overview

25
25
years of professional experience

Work History

Server

Cheddars Stratch Kitchen
Grand Prairie, TX
11.2024 - Current
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Set up tables in between patrons to reduce wait times.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Shift Supervisor

Reb Robin Gourmet Burgers
Arlington, TX
10.2022 - 10.2024
  • Managed a team of 10 front-of-house staff, providing training, coaching, and performance evaluations
  • Oversaw daily operations of a high-volume restaurant, ensuring smooth and efficient service
  • Implemented new customer service protocols resulting in an increase in customer satisfaction ratings by 2%
  • Monitored team performance and provided regular feedback to drive continuous improvement
  • Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Adhered to all food safety regulations to ensure the health and well-being of customers

Hospitality Manager

P.F. Changs
Appleton, WI
11.2017 - 09.2022
  • Providing excellent customer service to all customers
  • Learning and demonstrating new policy and procedures to new hires and current staff
  • Teaching new hiring how to efficiently use POS (Aloha)
  • Reporting to on duty Managers customers and staff needs and concerns
  • Knowing and understanding Menu
  • Apply positive suggestive sales approach to guide Guest

Externship

Franklin Primary Healthcare
Mobile, AL
08.2015 - 09.2015
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections(ID, IM, and SQ) and various diagnostic procedures and ancillary tests (e.g., urinalysis, A1c, INR, CBC, CMP, and Phlebotomy)
  • Consistently praised for efficiently handling of patient discharge procedures and other administrative duties such as scheduling of appointments (referrals)
  • Ensured the cleanliness, sanitation, and maintenance of patient rooms and equipment
  • Assisted doctors with procedures as needed (minor surgeries and removal of stitches)

Remote Trainer

Sonic Drive-In
Mobile, AL
05.2013 - 06.2014
  • Became staff of choice to communicate end of shift reports that effectively and efficiently prepared the next team for a lucrative shift
  • Built reputation for working successfully with all staff members that resulted in being the key staff member for resolving customer issues and cross-training staff (20+) at various locations
  • Received payments from customers; operated cash register and debit/credit terminal system; account reconciliation at closing each night
  • Effectively communicated with C-Level Management
  • Maintained store inventory, stocked shelves
  • Addressed and resolved any customer problems
  • Sought out by loyal and regular customers to take food orders, which resulted in A+ customer service review

Owner/Manager

TrendSetters Hair Salon
Fairhope, AL
06.2005 - 06.2011
  • Hired, lead, trained, and mentored a diverse staff of new hair stylists in developing and achieving professional expertise
  • Managed inventory and purchasing requisitions by use of Microsoft Excel spreadsheets
  • Monitored revenue and expenditures on daily, weekly, and monthly basis to maximize profitability
  • Engaged in delivering superior customer service via floor presence
  • Built and sustained a lucrative clientele
  • Oversaw compliance with all relevant laws, standards, and regulations
  • Administered employee payroll
  • Assisted with salon maintenance
  • Successfully opened and closed store location in preparation for business operations and end of day routines

Assistant Manager

Seven Hills Country Store
Mobile, AL
06.2000 - 08.2004
  • Assisted store manager with recruiting and hiring
  • Managed accounts receivables and payables, and administered payroll
  • Responded to all customer service issues and handled promptly
  • Assisted with inventory/stocked shelves

Education

Clinical -

Fortis College
Mobile, AL
09.2015

Skills

  • Aloha POS
  • General Ledger Reconciliation
  • Hospitality Management
  • Accounts Receivable
  • Journal Entries
  • Cash handling
  • Customer Engagement
  • Sales
  • Conflict management
  • Hospitality
  • Cash register
  • Vital signs
  • Store management
  • Leadership
  • Recruiting
  • Serving
  • Restaurant experience
  • Purchasing
  • Phlebotomy

Personal Information

  • Title: Hospitality Manager
  • Work Permit: Authorized to work in the US for any employer

Timeline

Server

Cheddars Stratch Kitchen
11.2024 - Current

Shift Supervisor

Reb Robin Gourmet Burgers
10.2022 - 10.2024

Hospitality Manager

P.F. Changs
11.2017 - 09.2022

Externship

Franklin Primary Healthcare
08.2015 - 09.2015

Remote Trainer

Sonic Drive-In
05.2013 - 06.2014

Owner/Manager

TrendSetters Hair Salon
06.2005 - 06.2011

Assistant Manager

Seven Hills Country Store
06.2000 - 08.2004

Clinical -

Fortis College

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