Brent Johnson
Grand Blanc
Summary
Results-driven professional with a strong background in team leadership and project oversight. Proven ability to enhance customer satisfaction and drive operational efficiencies. Ready to leverage expertise in managing complex projects and resolving conflicts.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Michigan Turf Professionls
Grand Blanc
12.2024 - Current
- Managed daily operations of lawn care and landscaping services.
- Supervised a team of technicians during service appointments.
- Coordinated scheduling and logistics for service delivery.
- Maintained equipment and ensured proper functioning of tools.
- Developed customer relationships through direct communication and support.
- Trained new employees on company procedures and safety standards.
- Implemented inventory management for supplies and materials.
- Conducted quality checks on completed projects to ensure compliance with standards.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Internet Sales Consultant
General RV
Wixom
06.2021 - 11.2024
- Assisted customers in selecting recreational vehicles based on needs and preferences.
- Provided product knowledge and features to enhance customer understanding and satisfaction.
- Conducted follow-up communications to ensure customer inquiries were addressed promptly.
- Managed online leads through CRM system, maintaining accurate customer records.
- Resolved customer complaints professionally, ensuring a positive buying experience.
- Participated in training sessions to stay updated on industry trends and product offerings.
- Worked closely with IT department on troubleshooting any technical issues related to the website or customer accounts.
Owner/Operator
Johnson Contracting
Howell
09.2016 - 06.2021
- Collaborated with clients to design customized remodeling plans.
- Managed project timelines and ensured adherence to schedules.
- Oversaw team members during installation and renovation tasks.
- Utilized hand and power tools for various remodeling projects.
- Conducted site assessments to determine project requirements.
- Maintained a clean and safe work environment at job sites.
- Communicated effectively with suppliers for material procurement.
- Inspected completed work for quality and compliance standards.
- Installed flooring material such as tile, hardwood or laminate floors.
- Performed demolition work to remove existing structures in preparation for new construction.
Plumber
Titan Plumbing Group
Howell
09.2013 - 2016
- Installed and repaired plumbing systems in residential and commercial buildings.
- Diagnosed plumbing issues using specialized tools and equipment.
- Maintained accurate records of service calls and repairs performed.
- Responded promptly to emergency plumbing calls during off-hours.
- Recommended improvements for plumbing systems to enhance efficiency.
- Ensured compliance with local plumbing codes and regulations.
- Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Located and repaired leaks in water supply lines.
- Installed and repaired water supply lines, waste disposal systems, and related appliances.
Project Manager
Senco/ Ford Land
Dearborn
06.2009 - 09.2013
- Led cross-functional teams to coordinate project timelines and deliverables.
- Managed client communications to ensure project alignment and stakeholder satisfaction.
- Oversaw resource allocation for multiple projects within the automotive development sector.
- Developed project plans using industry-standard software tools for tracking progress.
- Facilitated regular team meetings to discuss project updates and address challenges.
- Collaborated with external vendors to align on specifications and deliverables.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Education
Some College (No Degree) - Cyber Security
University of Michigan
Ann Arbor, MISkills
- Equipment maintenance
- Project management
- Customer relationship management
- Quality assurance
- Inventory management
- Team leadership
Timeline
Owner/Operator
Michigan Turf Professionls
12.2024 - Current
Internet Sales Consultant
General RV
06.2021 - 11.2024
Owner/Operator
Johnson Contracting
09.2016 - 06.2021
Plumber
Titan Plumbing Group
09.2013 - 2016
Project Manager
Senco/ Ford Land
06.2009 - 09.2013
Some College (No Degree) - Cyber Security
University of Michigan