Dynamic business co-owner and managing bartender with a proven track record at HillTop Tavern, excelling in operations management and customer service. Achieved significant cost reductions while enhancing customer satisfaction through strategic marketing initiatives and effective communication. Skilled in performance analysis, fostering loyalty, and driving continuous improvement in fast-paced environments.
Overview
38
38
years of professional experience
Work History
Stay-At-Home Parent
Self
10.2008 - Current
Self-motivated, with a strong sense of personal responsibility.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Managed time efficiently in order to complete all tasks within deadlines.
Business Co-Owner /Managing Bartender
Self-employed / HillTop Tavern
04.2003 - 10.2008
Strengthened financial stability with prudent budget management, cost reduction initiatives, and meticulous record-keeping practices.
Enhanced customer satisfaction by ensuring timely delivery of high-quality products and services while maintaining open lines of communication for feedback.
Spearheaded successful product launches with thorough market research, strategic pricing structures, and well-executed promotional efforts.
Drove continuous improvement initiatives to identify areas for optimization within day-to-day operations while keeping abreast of best practices within the industry sector.
Protected company assets by implementing effective risk management strategies, safeguarding intellectual property rights, and ensuring adherence to legal obligations.
Consulted with customers to assess needs and propose optimal solutions.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to maintain excellent customer service.
Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
Transport Driver
American Dog (band)
03.2001 - 08.2006
Operated with safety and skill to avoid accidents and delays.
Navigated challenging road conditions to deliver goods securely in various weather situations.
Maintained a clean driving record, adhering to all traffic laws and safety regulations.
Utilized GPS and other navigation systems to minimize delays with well-planned routes.
Minimized late deliveries by proactively monitoring traffic patterns and adjusting routes accordingly.
Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
Inspected vehicles before and after trips to verify safe and reliable operation.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Material Handler
Owens Corning Fiberglas
09.1994 - 03.1997
Transported inventory items to appropriate locations.
Packed items into appropriate containers for shipment.
Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
Quality Control Technician
Fiber-Lite Corp.
09.1987 - 09.1994
Maintained quality documentation and records for conformance with relevant standards.
Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Performed thorough inspections of incoming materials and outgoing products.
Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
Reduced customer complaints by proactively addressing potential issues before products left the facility.