Brent Koster
Grand Rapids,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with colleagues, carrier partners and clients. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and being a trusted advisor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager - Team Lead
Lighthouse, An Alera Group Company
03.2020 - Current
- Oversight of Middle Market Account Manager Team (10 team members)
- Work directly with agency Vice Presidents servicing book of business generating roughly $1.1 Million in agency revenue (64 clients)
- Develop internal agency best practices for consistent internal team performance and client experience
- Analyze customer needs to provide customized insurance solutions.
Commercial Lines Account Manager
Lighthouse, An Alera Group Company
07.2017 - 03.2020
- Service & maintain commercial insurance policies for several producers in varying industry classes (manufacturing, human services, construction)
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Created Proposals, Schedules of Insurance, Claims Review Materials, Industry Benchmarking Guides
- Issued Certificates of Insurance, Evidence of Property Insurance, Exposure Spreadsheets
Education
Bachelor of Arts - Advertising (Focus: Account Management)
Michigan State University
East Lansing, MI05.2017
Skills
- Leadership
- Problem Solving
- Negotiation
- Client Communication
- Teamwork & Collaboration
- Innovation
Certification
Licensed Property & Casualty Insurance Agent
Licensed Surplus Lines Agent
Certified Authority of Workers Compensation
Proficiencies: AMS360, ImageRight, Microsoft Office
Timeline
Commercial Lines Account Manager - Team Lead
Lighthouse, An Alera Group Company
03.2020 - Current
Commercial Lines Account Manager
Lighthouse, An Alera Group Company
07.2017 - 03.2020
Bachelor of Arts - Advertising (Focus: Account Management)
Michigan State University
Licensed Property & Casualty Insurance Agent
Licensed Surplus Lines Agent
Certified Authority of Workers Compensation
Proficiencies: AMS360, ImageRight, Microsoft Office
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